Specialist - Technical Support (Khmer Language Support)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A top technology service provider in Kuala Lumpur is seeking a professional to assist customers and field engineers by diagnosing technical issues. The ideal candidate must be fluent in English and Khmer, with proven troubleshooting skills for client solutions. A competitive salary and housing allowance are offered for this role, which also includes performance bonuses.

Benefits

Attractive Salary

RM500 housing allowance

Performance related bonus

Qualifications

• Required to speak, read and write in English and Khmer.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels.

Responsibilities

• Assist customer and field engineers by diagnosing problems.
• Troubleshoot to identify defective hardware or software products.
• Monitors own 'Open Case' workload.

Skills

English proficiency

Khmer proficiency

Troubleshooting skills

Communication skills

Customer service skills

Ability to learn new technology

Ability to prioritize

Tools

Windows Operating Systems

MS Products

Job description

Responsibilities of the Role

Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.

Troubleshooting to identify hardware or software products that are defective.

Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.

Provides input on recurring customer problems and shares that information with other technical team members when relevant.

Working with the TAM Team monitors and tracks issues to ensure accurate resolution.

Monitors own “Open Case” workload and drives to closure.

Requirements for the Role

• Required to speak, read and write in English and Khmer.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels – written and verbal – English and Khmer language.
• Superior customer service skills.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

Package

• Attractive Salary (RM4,000 – RM4,500).
• RM500 housing allowance.
• Performance related bonus for confirmed staff.
• Working Location: Menara TA One, Kuala Lumpur.