Specialist, STS Tier 2 Account Management

MSD; Malacca City; Hybrid; MYR 50,000 - 80,000; Full time

Job summary

A global healthcare firm is seeking an STS Tier 2 Account Manager Specialist located in Malacca City, Malaysia. This role involves managing supplier relationships, improving service delivery, and ensuring compliance with global processes. The ideal candidate has a Bachelor's degree in finance or similar, with at least 2 years of relevant experience. Skills in SAP and analytical problem solving are preferred. This opportunity offers a hybrid work arrangement and a pathway for career advancement within the organization.

Qualifications

• Minimum of 2 years of work experience within General Accounting or Finance.
• Business level fluency in English is required.
• Understanding of STS processes.

Responsibilities

• Monitor and improve metrics for STS SAM model.
• Collaborate with teams to enhance service quality.
• Lead meetings with stakeholders.

Skills

Accountability

Analytical Problem Solving

Customer Service Management

Effective Communication

Detail oriented

SAP experience

Proficiency in Microsoft Office

Education

Bachelor's degree in accounting, Finance, Business Administration

Tools

SAP

Ariba

Microsoft Excel

Case Management tools

Job description

Job Description

Position Overview

Our company’s Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery. Reporting to the STS Supplier Account Management (SAM) Manager, STS Tier 2 Account Manager Specialist is accountable to support global STS Suppliers related to statement reconciliations, queries, and escalations from internal/external customers. This position will be part of a team of STS SAM Specialists found in one or more of our company's Business Services Centers (BSC) based in Czech Republic, Costa Rica, and Malaysia. The STS SAM activities will be performed in accordance with compliance requirements and global process design. The primary objective of the team is to build and develop relationships with internal and external customers, address customer inquiries and concerns, while acting as the primary point of contact for any concerns that may arise within STS processes and work to resolve in a timely manner. Account Managers will develop and implement account plans and strategies to ensure successful services to customers. They will deliver and execute STS SAM processes globally.

Position Responsibilities

• Monitor and improve metrics to ensure health of STS SAM model.
• Collaborate with cross functional teams and external customers to deliver high quality service to suppliers by ensuring consistent, high-quality services to increase customer satisfaction.
• Lead weekly/monthly meetings with internal and external stakeholders.
• Complete root cause analyses.
• Understand their role in the end-to-end SAM model design.
• Coach newly joined colleagues on STS process.
• Effective collaboration with all the other STS subgroups to ensure a globally consistent approach.
• Develop a thorough understanding of the supplier and pain points.
• Manage day to day supplier communication and ongoing relationships as it relates to StS.
• Help develop and maintain process knowledge within SAM Team.
• Adhere to the global process design, policies, and compliance requirements.
• Raise opportunities and pain points to help inform strategy for continuous improvement opportunities.
• Identify common trends and themes with suppliers to identify long term solutions, reduce escalations and complex issues.
• Support suppliers with Audit requests.
• Work closely with SAM Managers on areas of opportunities.
• Responsible for preparing reports and analyzing supplier data such as POT %, Count of Overdues, and more, to ensure supplier and internal needs are met.
• Develop and implement account strategies.
• In some cases, Account Managers may be responsible for onboarding new suppliers or transitioning accounts between teams in STS.

Education & Experience

• Bachelor's degree in accounting, Finance, Business Administration, or related fields preferred.
• Minimum of 2 years demonstrated work experience within a General Accounting and/or Finance Shared Services, and/or Source to Settle area.
• Business level fluency (oral and written) in English required, additional languages desired.
• Mandarin or other European languages are added advantage.
• Understanding of STS and surrounding processes.
• Excellent attention to detail, problem solving and analytical skills a must.
• Effective communication and interpersonal skills.
• Continuous improvement mindset.
• Customer focused and results driven.
• Sense of urgency.
• Demonstrates initiative.
• Detail oriented and observant.
• Effectively work in a team environment – including sharing knowledge and expertise, and giving and receiving feedback, to enable a high performing team.

Technical Skills Requirements

• Proficiency in Microsoft Office Apps (Excel, Word, PowerPoint at a minimum) required.
• Organizational skills.
• Written and verbal skills enabling effective communication.
• Ability to operate independently and remain focused through change or uncertainty.
• Customer service mind-set.
• SAP and Ariba experience required.
• Experience with Case Management tools.

Possible Career Moves

• Specialist, Source to Settle Global Accounts Payable
• Specialist, Source to Settle Optimization
• Specialist, Source to Settle Non-PO Invoicing
• Specialist, Source to Settle Settlements
• Senior Specialist, Source to Settle Global Tier2 Coordinator
• Senior Specialist, Source to Settle Non-PO Invoicing
• Senior Specialist, Source to Settle Settlements
• Senior Specialist, Source to Settle Optimization

Required Skills:

Accountability, Accountability, Account Collections, Account Management, Account Planning, Account Strategies, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Administration, Business Support, Case Management, Communication, Compliance SOX, Consumer Relations, Credit Management, Customer Experience Management, Customer Service Management, Financial Accounting Controls, Financial Operations, General Accounting, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Oral Communications, Preparation of Financial Reports {+ 5 more}

Preferred Skills

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

12/27/2025