Specialist, Customer Success (Korean Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service company in Kuala Lumpur is seeking a Specialist in Customer Success who is fluent in Korean. This role focuses on engaging with customers to articulate the value of products while managing contracts, objections, and concerns. Responsibilities include delivering forecasts, maintaining CRM systems, and ensuring customer satisfaction. The ideal candidate brings strong communication skills and product knowledge, performing well in a high-volume, dynamic environment.

Qualifications

• Fluent in Korean to effectively engage and assist customers.
• Ability to manage high volume customer interactions daily.
• Demonstrated expertise in handling customer concerns and objections.

Responsibilities

• Provide accurate sales forecasts on a weekly/monthly/quarterly basis.
• Master product knowledge to meet client requirements.
• Initiate actions to resolve customer concerns affecting satisfaction.
• Manage objections to retain or win new customers.
• Deliver a professional experience in all customer interactions.
• Maintain CRM for accurate data capture.
• Engage in sales motions including lead conversion and contract renewal.

Skills

Customer engagement

Sales forecasting

CRM management

Product knowledge

Communication

Job description

Job Title

Specialist, Customer Success (Korean Speaker)

Job Description

The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

Korean

Time Type

Full time

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