Specialist, Customer Success (Korean Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer engagement company in Kuala Lumpur is looking for a Specialist, Customer Success who speaks Korean. The role focuses on engaging customers and managing their concerns to retain and renew contracts. Applicants should have sales experience and a strong understanding of client needs. This full-time position promises an engaging work environment with extensive customer interaction.

Qualifications

• Fluent in Korean for business communication.
• Experience in customer success or sales roles is preferred.
• Ability to manage a high volume of customer contacts.

Responsibilities

• Provide accurate sales forecasts weekly/monthly/quarterly.
• Manage customer objections to retain or win customers.
• Maintain CRM systems with relevant customer data.

Skills

Customer engagement

Sales negotiation

Product knowledge

Korean proficiency

Tools

CRM systems

Job description

Overview

Job Title: Specialist, Customer Success (Korean Speaker)

The Specialist, Customer Acquisition is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

Korean

Time Type

Full time

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