Specialist, Customer Success

Minacs; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading customer solutions provider in Kuala Lumpur seeks a Customer Success Specialist to support clients throughout their lifecycle. The role includes managing onboarding, fostering product adoption, and driving client engagement. Fluency in English, Mandarin, and Cantonese is essential. This full-time position offers an opportunity to develop strong customer relationships and enhance product usage.

Qualifications

• Fluent in English, Mandarin, and Cantonese is required.
• Strong understanding of customer success principles.
• Experience in managing customer accounts preferred.

Responsibilities

• Drive implementation setup for new customers.
• Ensure customer success with product adoption and engagement.
• Manage timely tracking of customer activity.
• Proactively address and triage customer issues.

Skills

Customer relationship building

Product utilization

Client engagement

Troubleshooting

Coaching on best practices

Tools

CRM system

Job description

Job Title:

Specialist, Customer Success

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions.

The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving client engagement toward Learning Center and managing troubleshooting.It’s an exciting role as you will work with new and existing customers as they embed products into their talent acquisition strategy. The customers will range across verticals and industries.

• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers

• Deliver customer value through ensuring customers are successful with Hiring (product) in terms of adoption, onboarding, usage, utilization and engagement

• Responsible for actioning Sales-triggered customer support requests (“Calls to Action” aka CTAs)

• Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices

• Track client customer lifecycle milestones, including onboarding and achieve goals related tocustomer licenseactivation anduserengagementon theHiringplatform

• Track and record customer activity in a timely manner in systems of record (e.g.,CRM system)

• Help triage troubleshooting tickets

• Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization of the platform by coaching them on best practices

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Mandarin (Required), Yue (Cantonese) (Required)

Time Type:

Full time

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