Specialist, Account Management (Talent Pool)

foodpanda; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading delivery platform in Seremban, Malaysia, is seeking an Account Manager to manage client relationships and drive business growth. Ideal candidates should have 2-3 years of experience in client management and strong B2B sales skills. Responsibilities include monitoring account performance, collaborating with internal teams, and ensuring client satisfaction. This position offers a dynamic work environment and benefits such as free food, health insurance, and professional development opportunities.

Benefits

Free food

Health insurance

Dental insurance

Learning and development opportunities

Qualifications

• 2-3 years’ experience within a client management role preferably.
• Exceptional verbal and written communication skills.
• Adaptability and strong problem-solving skills.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop strategic marketing plans for consistent growth.

Skills

Client Relationship Building

B2B Sales Experience

Data Analysis

Communication Skills

Problem-Solving

Knowledge of MS Office

Tools

Salesforce

Job description

Job Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

• Collaborate with other departments & stakeholders and provide feedback and identify industry trends.
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs.
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards.
• Collaborate with various stakeholders to ensure project delivered timely.
• Collaborate with internal departments to facilitate client need fulfillment.

Qualifications

• 2-3 years’ experience within a client management role preferable.
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office.
• Knowledge in Salesforce is a plus.
• Ability to speak in other languages would be an added advantage.

Key Competencies

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.