Specialist, Account Management (Talent Pool)

foodpanda; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading delivery platform based in Malacca is seeking a Specialist for Account Management. The role involves managing relationships with restaurants, identifying new business opportunities, and ensuring compliance with operational standards. Ideal candidates should have 2-3 years of experience in client management, exceptional communication skills, and knowledge of data analytics tools. This role offers a dynamic working environment and various benefits including free food and health insurance.

Benefits

Free food

Health and dental insurance

Learning and development opportunities

Team events

Qualifications

• 2-3 years’ experience in client management.
• Exceptional verbal and written communication skills.
• Strong analytical skills and data tracking ability.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Monitor accounts, identifying upsell and cross-sell opportunities.
• Collaborate with internal departments to meet client needs.

Skills

Client Relationship Building

B2B Sales Experience

Data Analysis

Communication Skills

Problem Solving

Tools

Salesforce

MS Office

Job description

Job Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a Specialist, Account Management position to be based in Melaka. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identifying upsell and cross-sell opportunities.
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends.
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs.
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration.
• Collaborate with various stakeholders to ensure project delivered timely.
• Collaborate with internal departments to facilitate client need fulfillment.

Qualifications

• 2-3 years’ experience within a client management role preferable.
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office.
• Knowledge in Salesforce is a plus.
• Ability to speak in other languages would be an added advantage.

Key Competencies:

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.