Specialist, Account Management

Delivery Hero; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading delivery platform in Kuala Lumpur is seeking a highly driven Specialist in Account Management to manage and expand client relationships, achieve KPIs, and drive revenue growth. The ideal candidate will have B2B sales experience, strong communication skills, and the ability to work autonomously in a fast-paced environment.

Qualifications

• 2+ years’ experience within an Account Management role preferable.
• Proven track record of Account Management or Territory Sales.
• B2B sales experience, preferably in eCommerce for FMCG brands.

Responsibilities

• Manage and expand relationships with existing clients.
• Achieve and exceed on weekly and monthly KPIs.
• Maintain and grow the revenue and gross profit of each account.

Skills

Communication skills

Relationship building

Analytical skills

Consultative sales approach

Problem-solving

Detail-oriented

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for a highly driven and motivatedSpecialist, Account Managementfor our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About this role:

This role will be based in Kuala Lumpur and will report to the Account Management Lead.

Responsibilities:

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

Qualifications

• 2+ years’ experience within an Account Management role preferable
• Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in eCommerce for FMCG brands
• Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
• Strong relationship builder, has a positive attitude and is a team player
• Highly driven, self-motivated, target oriented, resilient and tenacious
• Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
• Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
• Has a flexible approach, thrives under pressure and enjoys working in a fast paced environment
• Highly organised and plans and prioritizes work effectively