SPE - Customer Service Support (Cantonese language)

Cognizant; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global service provider based in Kuala Lumpur is seeking a customer service advisor to provide exceptional service in handling customer inquiries related to healthcare and medical insurance. The ideal candidate will have 3–5 years of experience in the financial industry, excellent communication skills, and a strong sense of responsibility. Join a dynamic team dedicated to delivering high-quality support to our customers.

Qualifications

• 3–5 years of customer service experience in insurance or financial industry.
• Good knowledge of healthcare and medical insurance products.
• Strong integrity and trust.

Responsibilities

• Handle enquiries through correspondence and live chat.
• Address members’ enquiries and maintain quality customer service.
• Provide guidance to junior advisors.

Skills

Good communication skills

Professional telephone manner

Strong sense of responsibility

Job description

Summary

Be the best‑in‑class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre‑claim journey.

Duties

• Handle enquiries through correspondence, email, live chat and provide extra‑ordinary service to our customers in a professional and timely manner.
• Address members’ enquiries effectively and maintain satisfactory quality of customer service.
• Make appropriate recommendations to meet customers’ expectations.
• Escalate enquiries, when necessary, in line with internal guidelines.
• Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.

Professional Experience

• With 3–5 years of customer service experience in insurance or financial industry.
• Good knowledge of healthcare and medical insurance product.
• Good communication skills and professional telephone manner.
• Strong sense of responsibility with high level of integrity and trust.