Solution Architect, Microsoft Dynamics 365 CRM (APAC)

Avanade Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology consulting firm in Kuala Lumpur is seeking a candidate to lead client projects in designing and maintaining Customer Engagement solutions. You will collaborate with teams, manage project phases, and enhance client business through innovative solutions. Strong skills in project management and technology design are essential for this role.

Responsibilities

• Work with clients to lead planning, design, and maintenance of Customer Engagement solutions.
• Manage and review team tasks across all project phases.
• Design and enable conceptual architecture and technical solutions.
• Facilitate effective communication between customers and IT staff.
• Use KPIs to measure project quality.
• Identify business challenges for continuous client improvement.
• Contribute to presales activities ensuring alignment with client needs.
• Plan team capabilities and address skill gaps through training.
• Develop reusable solutions and frameworks for enhanced delivery.
• Collaborate with teams to drive innovation in solution design.

Job description

SummaryAt Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Key Responsibilities

• Work with clients and lead Avanade Delivery Teams in planning, designing, building, testing, and maintaining Customer Engagement (CE) solutions
• Lead and review your team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)
• Lead technical technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
• Design and enable conceptual architecture and technical solutions
• Liaise effectively between customers, IT staff, and business partners to ensure high-quality and timely resolution of customer issues
• Use key performance indicators (KPIs) to measure and test the quality of projects
• Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
• Contribute to presales activities, including solutioning, effort estimation, and proposal development, ensuring alignment with client business needs
• Manage capability planning for the team, identifying skill gaps and aligning training or hiring needs to meet future demand
• Develop reusable solutions, frameworks, and assets to accelerate delivery, enhance quality, and enable knowledge sharing across teams
• Collaborate with cross-functional teams to drive innovation and bring best practices into solution design

Equal Employment Opportunity Statement

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