Software Test Lead - Telco Domain

FIT Pioneer Resources; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Subang Jaya is seeking an experienced Test Lead to oversee testing for consumer applications. This role involves developing test strategies and managing a team of testers, ensuring high-quality delivery across mobile apps and customer portals. The ideal candidate should have 5–6 years of software testing experience, including at least 2 years in a leadership role, and a Bachelor's Degree in a relevant field. Effective communication and stakeholder management skills are essential.

Qualifications

• 5–6 years of software testing experience, with at least 2 years as a Test Lead.
• Hands-on experience with mobile apps and digital onboarding systems.
• Strong understanding of SDLC and Agile methodologies.

Responsibilities

• Develop and execute test strategies for IT systems and applications.
• Lead and mentor a team of testers, managing test assignments.
• Design and develop comprehensive test cases and oversee their execution.

Skills

Experience in telecommunication consumer business systems

Testing mobile apps and customer portals

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor’s Degree in Computer Science or related field

Tools

JIRA

Postman

SQL

Job description

About the Role

We are seeking an experienced Test Lead to oversee testing for consumer business applications within the telecommunications domain. The role involves ensuring high-quality delivery across digital channels such as mobile apps, self‑service portals, and customer onboarding systems, all critical to enhancing the end‑user experience.

Key Responsibilities

• Test Strategy and Planning:
  
  
  
  • Develop and execute test strategies for IT systems and applications within the telecommunications domain.
  
  
  • Create detailed test plans, including scope, objectives, resources, timelines, and risk assessments.
  
  
  • Coordinate with stakeholders to align testing efforts with project goals and deliverables.
  
  
  
  


• Team Leadership and Management:
  
  
  
  • Lead and mentor a team of testers, providing guidance and support to ensure high-quality outcomes.
  
  
  • Manage test assignments, track progress, and ensure timely completion of testing activities.
  
  
  • Conduct regular team meetings and performance reviews to foster a productive and collaborative work environment.
  
  
  
  


• Test Design and Execution:
  
  
  
  • Design and develop comprehensive test cases and test scripts based on system requirements and technical specifications.
  
  
  • Oversee the execution of both manual and automated tests to validate functionality, performance, and security.
  
  
  • Identify, document, and manage defects, ensuring they are resolved promptly.
  
  
  
  


• Quality Assurance:
  
  
  
  • Ensure testing processes adhere to industry best practices and internal standards.
  
  
  • Monitor and report on test progress, defect metrics, and overall system quality.
  
  
  • Collaborate with development and operations teams to address and resolve issues.
  
  
  • Validate customer journeys, end‑to‑end processes, and system integrations to ensure seamless digital experience.
  
  
  • Coordinate testing across multiple CR, SR and projects to ensure on‑time delivery of validated and stable releases.
  
  
  
  


• Quality Governance & Reporting:
  
  
  
  • Enforce adherence to TQA frameworks, policies, and quality control measures.
  
  
  • Track and report key quality metrics such as defect leakage, test coverage, and test completion rates.
  
  
  • Conduct test review sessions and quality audits to ensure continuous process improvement.
  
  
  • Provide test summary and sign‑off reports to management and stakeholders.
  
  
  
  


• Stakeholder Collaboration:
  
  
  
  • Work closely with product owners, project managers, developers, solution architects and business analysts to understand requirements and deliverables.
  
  
  • Communicate test progress, results, and issues to stakeholders, providing actionable insights and recommendations.
  
  
  • Participate in project planning and review meetings to provide test‑related input.
  
  
  
  


• Continuous Improvement:
  
  
  
  • Evaluate and enhance testing processes, methodologies, and tools to drive efficiency and effectiveness.
  
  
  • Stay informed about emerging technologies and trends in telecommunications and testing practices.
  
  
  • Implement best practices and lessons learned to continuously improve testing outcomes.
  
  
  
  

Technical Requirements

• Strong background in telecommunication consumer business systems (prepaid, postpaid, digital services, subscriptions).


• Hands‑on experience testing mobile apps, customer portals, and digital onboarding systems.


• Strong understanding of SDLC, STLC, Agile/Scrum, and release management processes.


• Good knowledge of telco BSS/OSS processes.


• Proficiency in SQL for backend/data validation.


• Experience with API testing tools (e.g., Postman, SoapUI).


• Familiarity with test management tools (JIRA, HP ALM, Zephyr, or TestRail).


• Exposure to automation frameworks (Selenium, Appium, or similar) is an advantage.


• Strong analytical skills with attention to detail in customer journey validation.


• Excellent analytical thinking, communication, and stakeholder management skills.

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Software Engineering, IT, or related field.


• 5–6 years of software testing experience, including at least 2 years in a Test Lead role.


• Prior experience in telecommunications industry (consumer business focus) is highly preferred.


• Strong leadership, communication, and stakeholder management skills.