Software & IT Support Engineer - Fresh Graduates (Melaka)

Panda Software House; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions company in Malacca is seeking a Software & IT Technical Support Engineer to provide excellent technical support and ensure customer satisfaction. This role invites fresh graduates passionate about technology to start their careers, assisting with technical issues across various platforms. Strong communication skills and a customer-centric attitude are essential, along with a willingness to learn and grow in a dynamic environment. Knowledge of Mandarin is a plus due to client interactions.

Qualifications

• Knowledge of IT industry trends and developments.
• Prior customer-facing experience is a plus.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Provide outstanding technical and system support via various channels.
• Diagnose and resolve hardware and network-related issues.
• Collaborate with teams to ensure prompt issue resolutions.

Skills

Strong understanding of computer hardware

Excellent verbal and written communication skills in English

Strong analytical and creative problem-solving skills

Customer-centric mindset

Team player

Job description

A technology solutions company in Malacca is seeking a Software & IT Technical Support Engineer to provide excellent technical support and ensure customer satisfaction. This role invites fresh graduates passionate about technology to start their careers, assisting with technical issues across various platforms. Strong communication skills and a customer-centric attitude are essential, along with a willingness to learn and grow in a dynamic environment. Knowledge of Mandarin is a plus due to client interactions.