Social Media Customer Service

Eightfold Digital Marketing; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A marketing agency in Kuala Lumpur is looking for a creative individual with social media proficiency to manage influencer campaigns. The ideal candidate should have strong communication skills, be proficient in Microsoft Excel, and fluent in Mandarin. Responsibilities include identifying suitable influencers, managing influencer databases, and engaging with followers. Benefits include a 13th Month Bonus and Lunch Allowance.

Benefits

Annual 13th Month Bonus

Lunch Allowance

Medical benefits

Qualifications

• Strong familiarity with major social media platforms (e.g., Facebook, Instagram).
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Excel.
• Proficiency in Mandarin (spoken and written).

Responsibilities

• Work with our team to search for suitable influencers that align with our brand.
• Assist in influencer/KOL database management and post tracking.
• Engage with fans/subscribers on social media.
• Coordinate with different marketing-related resources.

Skills

Social media familiarity

Communication skills

Organizational skills

Proficiency in Microsoft Excel

Fluency in Mandarin

Job description

We are seeking a creative, social media-savvy individual to join our team and drive impactful influencer campaigns. You will play a key role in identifying suitable influencers and supporting the execution of strategic marketing initiatives.

Responsibilities

• Work with our team to search for suitable influencers that align with our brand.
• Familiar with social media platforms (Facebook, Instagram, etc).
• Brief KOL on content marketing features and co-create with KOL to ensure best content and business results.
• Assist in influencer/KOL database management and post tracking.
• Closely manage KOL and guide KOL.
• Engage with fans/subscribers on social media.
• Coordinate with different marketing-related resources.
• Good verbal and written communication skills.
• Fluent in Microsoft Excel (able to organize data neatly).

Requirements

• Strong familiarity with major social media platforms (e.g., Facebook, Instagram, etc.).
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Excel, with the ability to manage and present data clearly.
• Proficiency in Mandarin (spoken and written) is required due to client communication needs.

Benefits

• Annual 13th Month Bonus.
• Lunch Allowance.
• Medical benefits and etc.

Our office is easily accessible via LRT.