Social Media Coordinator

Manpower Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading workforce solutions provider based in Penang, Malaysia, is seeking a dedicated customer support professional. This role involves helping customers with online orders, providing timely assistance via phone and email, and processing sensitive payment data with accuracy. The ideal candidate will proactively maintain service quality, collaborate with team members, and adhere to company policies while meeting performance indicators. Commitment to continuous improvement and learning is essential.

Responsibilities

• Support customers to place online orders effectively.
• Provide timely support via phone and email.
• Process payments and handle confidential client data securely.
• Proactively mitigate risks to the client’s brand.
• Identify and escalate priority issues as needed.
• Collaborate with team members for better processes.
• Maintain service quality and share improvement suggestions.
• Continuously learn to update job knowledge and skills.
• Meet key performance indicators.
• Adhere to policies and procedures.

Job description

Responsibilities and Accountabilities

• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escalates priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improve quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client