BSM-Operations Officer

UOB; Johor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading bank in Asia is seeking a Branch Operations Manager in Johor, Malaysia. This role demands overseeing daily operations, staff management, and ensuring top service levels to meet customer needs. The ideal candidate will hold a recognized degree, possess at least 2 years of experience in branch operations, and demonstrate excellent interpersonal and problem-solving skills. Joining this dynamic team means contributing significantly to banking excellence while upholding UOB's commitment to customer satisfaction.

Qualifications

• Minimum 2 years of working experience in branch operations.
• Strong customer service mindset and enjoy meeting/exceeding customer expectations.

Responsibilities

• Ensure smooth running of daily branch operations with supervision and authorization of banking transactions.
• Manage staff performance and development providing coaching and training.
• Maintain high standards of operational control and compliance.

Skills

Customer service mindset

Team player

Interpersonal skills

Communication skills

Problem-solving skills

Education

Recognised Degree in any field

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers’ banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Requirements

• A recognised Degree in any field.
• Minimum 2 years of working experience in branch operations.
• Strong customer service mind-set and enjoy the challenge of meeting and exeeding customers’ expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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