SO, Chargeback Officer, COPC (Fresh Graduate) (Start ASAP)

Prosple; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Asia is seeking a candidate to manage credit card disputes efficiently. The role involves handling disputes raised by customers and merchants, resolving issues with affiliate banks, and maintaining accurate records. The ideal candidate should possess a Bachelor's degree, have 1-2 years of relevant experience, and demonstrate strong communication skills in English. This position offers a chance to contribute significantly in a dynamic banking environment.

Qualifications

• 1 to 2 years of working experience in card dispute resolution preferred; fresh graduates considered.
• Strong understanding of card scheme rules and dispute resolution processes.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle credit card disputes raised by customers and merchants.
• Follow up with customers, merchants for required documentation.
• Resolve disputes with affiliate banks in a timely manner.
• Manage cases referred by Financial Markets Ombudsman Service.
• Handle inquiries regarding dispute matters.
• Perform reconciliation and maintain accurate ledger entries.
• Complete ad-hoc tasks assigned by the Team Leader.

Skills

Card dispute resolution

English communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Join UOB to manage credit card disputes efficiently while working with a leading bank in Asia with a strong global presence.

Your role

Here’s what you will be doing:

• Handle credit card disputes raised by customers and merchants.
• Follow up with customers, merchants, and relevant parties to obtain required documentation and clarify dispute details.
• Resolve disputes with affiliate banks in a timely manner, adhering to card scheme rules and regulations.
• Manage cases referred by the Financial Markets Ombudsman Service with professionalism and accuracy.
• Handle inquiries and correspondence from customers and merchants regarding dispute matters.
• Perform reconciliation and maintain accurate general ledger entries.
• Complete ad‑hoc assignments or tasks assigned by the Team Leader or Unit Head.

About you

The company is looking for:

• Possession of at least a Bachelor's degree or equivalent qualification.
• Preferably 1 to 2 years of working experience in card dispute resolution; fresh graduates will be considered.
• Strong understanding of card scheme rules and dispute resolution processes.
• Proficient in English communication, both written and verbal.
• Good interpersonal skills and a strong team player.
• Fast learner with the ability to manage multiple tasks efficiently.

How to apply

If you require any assistance or accommodations during the recruitment process, please inform UOB when submitting your online application.

This job may close before the stated closing date; you are encouraged to apply as soon as possible.