SME Banking: Customer Engagement & Relationship Specialist

Hong Leong Bank; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A prominent financial institution is seeking a proactive individual for their Business & Corporate Banking – SME Banking team in Petaling Jaya. This full-time role will involve delivering exceptional customer service and tailored banking solutions to SME clients. Responsibilities include managing customer interactions, fostering relationships, and identifying sales opportunities. The ideal candidate will have at least a degree in Business or Finance and relevant experience in banking or sales. Join a dynamic team aimed at enhancing client satisfaction and business growth.

Qualifications

• 1 year relevant working experience in a contact center or banking sales roles preferred.
• Strong analytical skills necessary for customer interactions.
• Ability to work in high-stress, fast-moving environments is crucial.

Responsibilities

• Deliver excellent service via phone and email interactions.
• Ensure all customer requests are attended to within the Service-Level Agreement (SLA).
• Deepen customer relationships and identify cross-sell opportunities.

Skills

Analytical skills

Customer-focused mindset

Integrity

Ability to adapt to high-stress environments

Education

Degree in Business / Finance or equivalent

Job description

A prominent financial institution is seeking a proactive individual for their Business & Corporate Banking – SME Banking team in Petaling Jaya. This full-time role will involve delivering exceptional customer service and tailored banking solutions to SME clients. Responsibilities include managing customer interactions, fostering relationships, and identifying sales opportunities. The ideal candidate will have at least a degree in Business or Finance and relevant experience in banking or sales. Join a dynamic team aimed at enhancing client satisfaction and business growth.