Sleep Health Customer Care & Sales Specialist

ResMed; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading health technology company seeks a Customer Support representative in Kuala Lumpur, Malaysia, to provide exceptional service and support for their sleep health products. The role involves engaging with consumers through phone, email, and chat, handling inquiries, and converting leads to sales. Ideal candidates should have strong communication skills, sales experience, and the ability to work flexibly within a supportive team environment.

Qualifications

• Experience in a fast-paced telesales environment.
• Ability to engage consumers and convert leads to sales.
• Comfortable working towards sales targets.

Responsibilities

• Provide exceptional customer service via various channels.
• Promote products and services to consumers effectively.
• Handle and convert sales opportunities during initial contact.

Skills

Customer service expertise

Sales conversion ability

Strong communication skills

Active listening

Flexibility

Problem-solving

Tools

Salesforce

MS Office

CRM software

Phone systems

MYOB

Job description

A leading health technology company seeks a Customer Support representative in Kuala Lumpur, Malaysia, to provide exceptional service and support for their sleep health products. The role involves engaging with consumers through phone, email, and chat, handling inquiries, and converting leads to sales. Ideal candidates should have strong communication skills, sales experience, and the ability to work flexibly within a supportive team environment.