Skincare Beauty Advisor (Full-time) - Kuching

LUXASIA; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury beauty brand based in Kuching, Malaysia, seeks a Retail Associate to provide exceptional customer service and foster lasting relationships with clients. The ideal candidate boasts relevant retail experience and has a passion for skincare products. This role involves responding to customer inquiries, recommending products, and maintaining an organized work area. The company promotes a diverse and inclusive team environment, offering opportunities for professional growth.

Qualifications

• Relevant retail experience in beauty, skincare, or cosmetic products.
• Excellent customer service skills with a strong sales orientation.
• Effective communication skills in English; proficiency in Mandarin preferred.

Responsibilities

• Attend to customer requests and inquiries on skincare products.
• Recommend suitable skincare products based on customer preferences.
• Build customer loyalty through good relationships.
• Assist in retail operations like stock taking.

Skills

Customer service skills

Sales orientation

Effective communication in English

Knowledge of skincare products

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose

Reporting to the Retail/Sales Operations Executive, this role focuses on representing a luxury skincare brand by delivering exceptional sales performance and customer service, fostering lasting customer relationships and creating a welcoming retail experience.

Key responsibilities

• Attend to customer request and enquiries on skincare products.
• Recommend the ideal skincare product to customers according to their individual preference through knowledge sharing.
• Maintain good relationship with customers to build customer loyalty.
• Basic housekeeping of work area.
• Assist in retail operations, e.g. stock take.
• May be required to be involved in new beauty products launches & related events.

Requirements

• Relevant retail experience in beauty, skincare, or cosmetic products.
• Excellent customer service skills with a strong sales orientation.
• Willingness to commit to retail operational hours.
• Pleasant disposition and well-groomed appearance.
• Effective communication skills in English; proficiency in Mandarin is preferred to communicate with Mandarin-speaking customers.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page. If you have a question for us, please drop us an email here.