Skilled Sales Support Administrator

NTT Communications; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global IT services provider seeks a Skilled Order Management Administrator in Cyberjaya, Malaysia. The role involves managing customer orders, ensuring compliance with guidelines, and addressing discrepancies. Candidates should have attention to detail, strong communication skills, and proficiency in order management software. A high school diploma is required, along with demonstrated experience in order fulfilment. Join a diverse workplace committed to inclusion and career growth.

Qualifications

• Solid demonstrated experience in order fulfilment administration or related roles.
• Experience within a global IT services organization is advantageous.
• Demonstrated billing experience in an order fulfilment role.

Responsibilities

• Review and process orders ensuring compliance with guidelines.
• Track and report order status to sales teams.
• Verify billing information and resolve discrepancies.
• Collaborate with cross-functional teams regarding order discrepancies.

Skills

Attention to detail

Strong communication skills

Problem-solving abilities

Organizational skills

Proficiency in Microsoft Excel

Customer-focused mindset

Adaptability

Education

High school diploma or equivalent

Tools

Order management software

Microsoft Office

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

The Skilled Order Management Administrator has solid relevant experience and is responsible for managing customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment.

This role may be required to process invoices to ensure accurate billing.

This role requires attention to detail, strong organizational skills, and effective communication and is responsible for coaching and mentoring less experienced members of the team.

Key responsibilities:

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and track their progress throughout the fulfilment process.
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May be required to verify billing information and addresses discrepancies if needed.
• Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
• Collaborates with cross functional teams to address any order discrepancies.
• Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enters order details accurately into the system and update relevant databases.
• Ensures all necessary information is captured for accurate reporting.
• Conducts quality checks on orders to prevent errors and discrepancies.
• Ensures all documents and data are complete and accurate.
• Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assist Order Management Manager with additional reports and assignments as needed.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.
• Proficiency in Microsoft Office applications, especially Excel.
• Customer-focused mindset with a commitment to providing excellent service.
• Adaptability to changing priorities and a fast-paced environment.
• Possess a proactive and systematic approach to work.

Academic qualifications and certifications:

• High school diploma or equivalent qualification.

Required experience:

• Solid demonstrated experience in order fulfilment administration or related roles.
• Solid demonstrated experience gained within a global IT services organization is advantageous.
• Demonstrated billing experience as part of an order fulfilment administration or related role.

Workplace type:

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today