SIGN ON BONUS 3000MYR - Customer Support - Mandarin (Based in Penang)

Teleperformance; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global customer support firm is looking for Customer Support agents fluent in Mandarin and English to join their team in Penang, Malaysia. Responsibilities include assisting customers via phone, email, and chat, guiding them through order processes, and resolving issues. Candidates should ideally have a relevant degree and customer service experience. The salary ranges from RM4500 to RM6000, and fresh graduates are encouraged to apply.

Benefits

Sign-on bonus of 3000MYR

Qualifications

• Proficient in Mandarin and English to provide quality service.
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience is a plus.

Responsibilities

• Provide professional support to customers in Mandarin and English.
• Guide customers through online order and payment processes.
• Handle customer issues efficiently and escalate urgent matters.

Skills

Fluent in Mandarin

English B2 level

Customer-centric attitude

Excellent problem-solving skills

Typing speed: 40 words/minute

Education

College or Bachelor's degree

Tools

Microsoft Office

Job description

SIGN ON BONUS 3000MYR - Customer Support - Mandarin (Based in Penang)

GET HIRED AND GET A SIGN ON BONUS OF MYR 3000!!!!

About the Company

We are recruiting fluent Mandarin speaking professionals to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and escalate urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Qualifications

• College or Bachelor's degree (any major; communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.

Required Skills

• Fluent in Mandarin level (clear pronunciation and fluent expression).
• English B2 level (fluent in oral and written).
• Customer‑centric, patient and empathetic.
• Excellent problem‑solving and active listening skills.
• Able to adapt to a fast‑paced work environment.
• Typing speed: 40 words/minute with over 90% accuracy.
• Proficient in Microsoft Office.

Preferred Skills

• More than 6 months of customer service experience (any industry) is a plus.

Pay Range and Compensation Package

Salary Range: RM4500-RM6000

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.