Shift IT Support Technician – Troubleshooting & Helpdesk

Syntiant; Penang; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technology company in Malaysia seeks a Technical Support professional to provide essential support for hardware and software issues. The ideal candidate should have a diploma in an IT-related field and possess strong problem-solving and communication skills. Responsibilities include troubleshooting user-reported issues, assisting in IT equipment maintenance, and ensuring compliance with security protocols. This is a one-year contract role, promising a dynamic work environment with emphasis on customer service.

Qualifications

• Diploma in an IT-related field such as Computer Science or Information Technology.
• Basic understanding of computer hardware and software.
• Willingness to work flexible shifts including evenings and weekends.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Diagnose and resolve problems for various IT equipment.
• Log user-reported issues and prioritize requests effectively.
• Assist in installation and maintenance of IT systems.
• Maintain inventory of IT equipment and software licenses.

Skills

Problem-Solving Skills

Communication Skills

Customer Service Orientation

Attention to Detail

Adaptability

Education

Diploma in IT-related field

Job description

A technology company in Malaysia seeks a Technical Support professional to provide essential support for hardware and software issues. The ideal candidate should have a diploma in an IT-related field and possess strong problem-solving and communication skills. Responsibilities include troubleshooting user-reported issues, assisting in IT equipment maintenance, and ensuring compliance with security protocols. This is a one-year contract role, promising a dynamic work environment with emphasis on customer service.