Shift IT Analyst (Based in Perai)

Coherent Corp.; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company is seeking IT Helpdesk personnel to provide software and hardware support in Penang. The ideal candidate has a diploma in Computer Studies and at least 2 years of relevant experience. Responsibilities include assisting engineers, maintaining system uptime, and supporting end users. This position requires strong troubleshooting skills and offers rotating shift support onsite.

Qualifications

• At least 2 years of relevant work experience for software and hardware support.
• Experience working in an electronic manufacturing factory.

Responsibilities

• Provide software and hardware support in the plant.
• Assist engineers in maintaining system uptime.
• Support end users in IT developed systems and corporate systems.
• Offer MES shop floor system support.

Skills

Familiar with Microsoft MS Office and OS cloning / SCCM deployment

Familiar with Dell/Lenovo computers and laptop troubleshooting

Zebra/Intermec Barcode printer and HP LaserJet printer maintenance

Strong interpersonal skills and problem-solving

Education

Diploma in Computer Studies or equivalent

Job description

Short Description for Internal Candidates

IT Helpdesk personnel for software and hardware support in Coherent Malaysia Plant 2 (Perai)

Primary Duties & Responsibilities

• Responsible for Software and Hardware support in the plant
• Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues
• Provide support to end users in maintaining IT developed system and corporate system (Oracle, Okta, Email, CrowdStrike, etc)
• Provide MES shop floor system support

Education & Experience

• A Diploma in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience for computer hardware and software support, telecommunication, email etc.
• Working in electronic manufacturing factor

Skills

• Familiar with Microsoft MS Office and OS cloning / SCCM deployment
• Familiar with Dell/Lenovo computers and laptop troubleshooting
• Zebra/Intermec Barcode printer and HP LaserJet printer maintenance
• Possess strong interpersonal skills and enjoy the process of problem-solving

Working Conditions

• This role is 100% onsite
• Rotating shift support (12-hours)