Settlement Officer

BID Operations; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A progressive operations support company in Kuala Lumpur is seeking a detail-oriented Settlement Officer to manage daily settlement activities, reconciliation of accounts, and record maintenance using Xero. The ideal candidate must be bilingual in English and Mandarin, possess strong organizational skills, and be capable of working both collaboratively and independently. This role offers opportunities for career growth in a dynamic environment.

Benefits

Opportunities for career growth

Healthcare coverage (medical, dental, optical)

Gym benefits

Flexible smart casual dress code

Young and vibrant work culture

Qualifications

• Organized and detail-oriented with high accuracy.
• Able to work in a team and autonomously.
• Strong communication and time management skills.

Responsibilities

• Support the processing of withdrawal payments.
• Respond promptly to customer cases.
• Maintain organized financial records using Xero.

Skills

Organizational skills

Attention to detail

Proficiency in MS Office (Excel)

Bilingual in English and Mandarin

Communication skills

Time management

Tools

Xero accounting software

MT4/MT5 Trading system

Job description

About the company

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time‑consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role

We are seeking a proactive and detail‑oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records using Xero. The ideal candidate will be responsible for supporting payment processing with third‑party providers, responding to customer cases, and preparing transaction remittances.

Key Responsibilities

• Support the processing of withdrawal payments with third‑party Payment Service Providers (PSPs), following established procedures and security measures
• Respond to customer cases promptly and professionally, escalating complex issues to supervisors as necessary
• Foster positive relationships with external service providers, facilitating effective communication and problem‑solving
• Assist in preparing transaction remittances for the night shift, ensuring completeness and accuracy
• Contribute to daily settlement procedures and data entry into the ledger system
• Perform daily settlement tasks under the supervision of senior staff members
• Conduct reconciliation of bank accounts to transaction accounts, reporting any discrepancies to supervisors for resolution
• Assist in bookkeeping activities using Xero accounting software, maintaining organized and accurate financial records.

Requirements

• Well organised with high accuracy levels, attention to detail
• Skilful with MS Office (especially Excel)
• High proficiency in both English and Mandarin
• Work well in a team and be able to work autonomously and take ownership of tasks
• Excellent communication skills and strong organizational and time management skills
• Familiar with MT4/MT5 Trading system is a plus

Benefits

• Opportunities for enriching career growth, including exposure to regional contexts
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture