Services Manager

NEXTDC; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading data centre services company in Malaysia is seeking a professional to manage operations and contractors at their new facility in Petaling Jaya. This role involves overseeing critical systems, mentoring staff, and ensuring compliance with operational standards. The ideal candidate has over five years of experience and a diploma in a relevant field. Join us to shape the future of Australia's digital economy.

Benefits

Opportunities to progress within the company

Values-driven culture focused on innovation

Qualifications

• Minimum 5 years’ experience in data centre facilities or related maintenance roles.
• Strong understanding of high-density data centre power and cooling technologies.
• Familiarity with relevant codes and regulations.

Responsibilities

• Manage daily operations and third-party contractors at NEXTDC facilities.
• Mentor and support facility staff for performance improvement.
• Oversee maintenance and operation of critical electrical and mechanical systems.

Skills

Data centre operations understanding

Electrical/mechanical systems knowledge

Cabling and cable management

Planning and organization

Communication and interpersonal skills (English, Bahasa Malay)

Education

Diploma in Electrical, Telecommunications, or related field

Mechanical trade qualification in Air Conditioning

Tools

Microsoft Office

Building management systems (BMS)

Job description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.

We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

Job Description

Managing daily operations and third-party contractors at NEXTDC facilities, ensuring maintenance meets UTI Uptime Operational Sustainability Gold standards for critical equipment, and delivering top-tier performance for NEXTDC.

What you’ll do:

• Mentor and support facility staff to encourage continuous performance improvement and professional development.
• Foster a culture of ongoing feedback and recognize individual and team achievements.
• Lead change management initiatives using the ADKAR approach.
• Oversee maintenance and operation of critical electrical and mechanical systems, ensuring contractors deliver services aligned with UTI Operational Sustainability Gold standards.
• Participate in on-call rotations to support uptime of critical plant like chillers, UPS, and generators.
• Conduct regular audits to maintain ISO certifications, ensure Work Health and Safety compliance, and promptly address incidents.
• Collaborate with Sales, Service Delivery, and Engineering teams to ensure smooth maintenance processes and excellent customer experience.
• Manage facility rules compliance, risk identification, and mitigation, maintaining clear communication of responsibilities to staff and contractors.
• Maintain up-to-date site documentation and provide ongoing technical training and competency assessments.
• Support recruitment, scheduling, and development of facility staff, including supervision of outsourced resources to maintain high performance and full coverage.

About you:

• Strong understanding of data centre operations, including electrical/mechanical systems, rack management, design, and installation.
• Knowledge of high-density data centre power and cooling technologies.
• Extensive experience in cabling, cable management, and quality assurance.
• Familiarity with relevant codes and regulations.
• Proficient in Microsoft Office and building management systems (BMS).
• Excellent planning, organization, and analytical abilities.
• Strong communication and interpersonal skills in English and Bahasa Malay.

Qualifications

• Minimum 5 years’ experience in data centre facilities or related maintenance roles.
• Diploma in Electrical, Telecommunications, or related field.
• Mechanical trade qualification, preferably in Air Conditioning.

Additional Information

• Opportunity to deliver landmark infrastructure projects shaping Australia’s digital economy.
• A values driven culture built on innovation, collaboration and growth.
• Inclusive, diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.