Service Technician (Services & Calibration)

ARKOWEIGHT (M) SDN. BHD.; Kuala Lumpur; On-site; MYR 40,000 - 72,000; Full time

Job summary

ARKOWEIGHT (M) SDN. BHD. is seeking a Calibration Technician to calibrate weighing and mass measurement equipment, with emphasis on ISO/IEC 17025 compliance.

You will perform bench and field calibrations, handle reference standards, and prepare calibration certificates. You will diagnose faults, perform preventive maintenance, provide on-site support to customers, document results, and ensure traceability to international standards.

Qualifications

• Certificate, Diploma, or Degree in Electrical & Electronic Engineering, Mechanical Engineering, Mechatronics, Instrumentation, Metrology, or a related technical field.
• Experience in weighing equipment, calibration, instrumentation, metrology, or technical servicing will be an advantage.
• Basic understanding of ISO/IEC 17025 and calibration principles is preferred.
• Knowledge or experience in mass calibration / weighing instrument calibration is highly advantageous.

Responsibilities

• Calibrate weighing and mass measurement equipment with emphasis on ISO/IEC 17025 compliance.
• Perform calibration of weighing instruments (balances, scales, platform scales, etc.).
• Record results, prepare certificates, and maintain calibration records with traceability.
• Diagnose technical problems, perform servicing and preventive maintenance.
• Provide on-site customer support, travel to client sites as required, and deliver maintenance guidance.
• Follow safety and quality procedures and contribute to continuous improvement.

Skills

Mass metrology

Weighing systems

Calibration concepts

Technical troubleshooting

Documentation skills

Communication skills

Education

Certificate/ Diploma/ Degree in Electrical & Electronic Engineering, Mechanical Engineering, Mechatronics, Instrumentation, Metrology

Tools

Calibration equipment

Reference masses

Wiring diagrams

Job description

Key Responsibilities

Calibration & ISO/IEC 17025

Perform calibration of weighing and mass measurement equipment, with a primary focus on the mass parameter.

Conduct calibration activities in accordance with ISO/IEC 17025, approved procedures, work instructions, and relevant technical requirements.

Perform calibration of weighing instruments such as balances, bench scales, platform scales, industrial scales, and other mass-related equipment.

Handle and use reference standards and calibration equipment appropriately.

Record calibration results accurately and maintain complete technical records.

Prepare calibration certificates and relevant service/calibration documentation.

Ensure calibration activities are performed with proper traceability to applicable national/international standards.

Maintain the integrity, accuracy, and confidentiality of calibration data and records.

Support internal quality and technical requirements related to the calibration laboratory and field calibration activities.

Carry out installation, setup, commissioning, and functional testing of weighing equipment at customer sites.

Perform equipment adjustment, configuration, leveling, alignment, and basic parameter setup where required.

Verify equipment performance following installation or repair.

Provide customers with basic operating and maintenance guidance.

Service, Diagnosis & Troubleshooting

Diagnose technical problems involving weighing and measurement equipment.

Conduct inspection, troubleshooting, repair, adjustment, and preventive maintenance.

Identify mechanical, electrical, electronic, and operational faults where applicable.

Perform corrective actions and verify equipment performance after servicing.

Provide technical recommendations to customers regarding equipment condition and required repairs or maintenance.

Escalate complex technical issues to the appropriate technical personnel when necessary.

Customer Service & Field Support

Attend customer service calls and perform technical work professionally and efficiently.

Communicate technical findings and recommendations clearly to customers.

Maintain good working relationships with customers and provide professional technical support.

Complete service reports, job sheets, calibration records, and other required documentation accurately and on time.

Travel to customer sites as required for installation, servicing, troubleshooting, and calibration activities.

Safety & Quality

Follow company procedures, safety requirements, calibration procedures, and quality management system requirements.

Ensure all work is carried out safely and in accordance with applicable regulations and company policies.

Maintain proper care and handling of calibration standards, tools, instruments, and company equipment.

Participate in continuous improvement activities related to service and calibration processes.

Requirements

Certificate, Diploma, or Degree in Electrical & Electronic Engineering, Mechanical Engineering, Mechatronics, Instrumentation, Metrology, or a related technical field.

Experience in weighing equipment, calibration, instrumentation, metrology, or technical servicing will be an advantage.

Basic understanding of ISO/IEC 17025 and calibration principles is preferred.

Knowledge or experience in mass calibration / weighing instrument calibration is highly advantageous.

Able to perform technical diagnosis and troubleshooting.

Comfortable working at customer sites and travelling as required.

Able to work independently as well as in a team.

Good technical documentation and reporting skills.

Good communication and interpersonal skills.

Possess a valid driving license and be willing to travel for service assignments.

Preferred Skills & Knowledge

Knowledge of mass metrology and weighing systems.

Understanding of calibration concepts such as measurement uncertainty, traceability, repeatability, eccentricity, linearity, and sensitivity.

Familiarity with calibration standards, reference masses, weighing indicators, load cells, and weighing systems.

Basic knowledge of electrical/electronic troubleshooting.

Ability to read technical manuals, wiring diagrams, equipment specifications, and calibration procedures.

Experience working within a quality management system or ISO/IEC 17025-accredited environment is an advantage.