Service Technician II

Enersys Co., Ltd.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading energy technology company is seeking a Field Service Technician to provide technical and application support for their products and services. Responsibilities include traveling to customer sites for installation and maintenance, ensuring safety compliance, and maintaining high customer satisfaction. The ideal candidate will have 4-6 years of experience in customer service with a focus on electrical systems, alongside a high school diploma or equivalent. Candidates should possess basic mechanical knowledge and be willing to travel and work in various conditions.

Qualifications

• 4-6 years of previous customer service experience in field support.
• Able to perform basic math including addition, subtraction, and multiplication.
• Experience substantively in the Electrical related field.

Responsibilities

• Travel to customer sites to install, repair, and maintain equipment.
• Interact with customers to provide technical assistance.
• Generate service reports and maintain records.

Skills

Customer service experience

Basic mechanical aptitude

Basic knowledge of Microsoft Office

Ability to read schematics

Familiarity with hand and power tools

Education

High School Diploma or equivalent

Certificate/Diploma in Mechanical/Electronic/Electrical

Tools

Test equipment

Job description

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

• Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
• Maintains a safe, orderly, and clean working environment
• Maintains records of performance reports
• Interacts with all levels of people, both inside and outside the company
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Provides the highest quality of service possible in order to assure customer satisfaction
• Generates substantial annual revenues
• Functions without direct supervision
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Completes compliance and job-specific training
• Replaces defective parts, reassembles and repairs batteries and related equipment; Installs new equipment at customer's facility to ensure full functionality according to specifications
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
• Is directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment

Qualifications

Minimum Qualifications

• 4-6 years of previous customer service experience in field support
• Basic knowledge of Microsoft Office and the Internet
• Basic mechanical aptitude
• Previous experience working with hand and power tools
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
• Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Able to solve simple equations
• Experience should be substantively in the Electrical related field
• High School Diploma or equivalent

Preferred Qualifications

• Certificate/Diploma in Mechanical/Electronic/ Electrical or related if the application for location
• A basic electrical understanding
• The use of test equipment and reading schematics
• Experience should be substantively in the Electrical related field where applicable

General Job Requirements

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific driver’s license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Must be able and willing to wear a respirator.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.