Service Technician

Kion Group; Shah Alam; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global technology company in Selangor is seeking a service technician to maintain equipment according to service agreements. The ideal candidate has a Diploma or Degree in Mechanical, Mechatronics, Electronics or Communication engineering, with at least 3 years of service experience. Responsibilities include managing spare parts, weekly reporting, and improving maintenance practices. The role demands strong communication skills and customer focus.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• Minimum 3 years' experience in relevant service.
• Ability to work at heights and travel to various customer sites.

Responsibilities

• Service maintenance of handheld computer equipment and systems.
• Provide weekly and monthly reports on service and maintenance.
• Implement and improve preventative maintenance schedules.

Skills

Diploma or Degree in Mechanical/Mechatronics/Electronics/Communication engineering

Minimum 3 years’ service experience in the related field

Understanding of OH&S requirements

Excellent verbal, written and inter-personal communication skills

Ability to work as a team player

Customer focused

Education

Diploma or Degree in Mechanical/Mechatronics/Electronics/Communication engineering

Job description

The role will be servicing for client’s equipment in accordance with project and service agreements while complying with the required safety standards and procedures for a safe work environment.

We offer:

· Career Development

· Competitive Compensation and Benefits

· Pay Transparency

· Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

This is What You Will do in This Role:

• Service maintenance of a range of handheld computer equipment, Autostore system and ASRS system including ad-hoc requests and contractual obligations.
• Management of spare parts stock and ensure that all documentation is in order.
• Provide weekly and monthly reports on the service and maintenance of customers’ work orders.
• Provide updates to customers on equipment repairs and spare parts delivery.
• Implement and improve preventative maintenance schedules and maintenance management system
• Develop service and maintenance practices to improve system reliability
• Work schedule planning to meet operational support and PM program; monitoring of excessive overtime hours
• Work with customers to identify operational and equipment improvement opportunities; identification of better revenue streams
• Initiate discussions for contract renewals with customers; negotiate for longer term contracts
• Comply with administrative requirements including reporting and timesheets
• Participate in site operations meetings; report on performance and maintenance activities

What We Are Looking For:

• Diploma or Degree in Mechanical / Mechatronics / Electronics / Communication engineering or equivalent
• Minimum 3 years’ of service experience in the related field
• Understanding of OH&S requirements.
• Ability to work in isolation, make decisions and be results driven
• Great team player and able to work collaboratively
• Ability to think outside of the box when solving problems
• Customer focused
• Ability to develop and maintain effective on-going relationships
• Excellent verbal, written and inter-personal communication skills
• General good attitude and workplace behaviour
• Ability to work after official hours and participate in standby roster for emergency breakdowns
• Ability to work at heights
• Ability to travel to various customer sites in Penang