Service Support Specialist

Trane Technologies; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia seeks to hire a meticulous individual to manage work order creation, monthly invoicing, and customer communications. Responsibilities include processing technician claims, ensuring compliance with policies, and coordinating with various teams to maintain a smooth operation. This position requires attention to detail and effective communication skills to handle customer follow-ups and internal reporting effectively.

Responsibilities

• Create work order in Oracle after verifying details.
• Perform monthly billing/invoicing.
• Collect service chits from technicians and upload to server/Teams.
• Follow up with customers on outstanding amounts.
• Discuss payment schedules with customers.
• Ensure compliance with administrative policies.
• Raise PR in Oracle for vendors and subcontractors.
• Review monthly Work In Progress and Unbilled Revenue with teams.
• Obtain approval for office utilities payments.
• Handle technician claims and track petty cash.
• Organize quarterly activities for branch employees.
• Monitor parts ordering and arrival for service activities.
• Confirm receipt of payments and advise credit department.

Job description

Job Scope

• To create work order in Oracle after ensuring the details in PO and quotation matches
• To perform monthly billing/invoicing
• To collect all the service chit from technician and upload in dedicated folder as per customer in Server/Teams
• To ensure follow up with customer on outstanding amount and have zero Past Due
• To discuss with customer on the payment schedule and advise the operation team accordingly when they need to perform the maintenance work and ensure invoicing happen to avoid their payment cycle
• To comply fully on our compliance policy on administrative works
• To raise PR in Oracle for vendors or subcontractors and comply fully with our procurement policies
• To review Work In Progress, Unbilled Revenue, Unearned Revenue on monthly basis with Ops and Sales team
• To get approval for office utilities and submit for payment on timely manner
• To handle technician claims and track petty cash transactions
• To organize quarterly activity for all branch employees
• To monitor parts ordering and arrival for branch for service related activities
• To confirm with customer on payment received and to advise credit department to tag off correct invoice.