Service Sales Executive

Scania Nederland B.V.; Ipoh; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading global transportation company is seeking a candidate with strong customer relationship management skills. The role involves developing a customer contact plan, addressing queries, and ensuring compliance with organizational policies. Effective communication and the ability to build relationships are key aspects of this position located in Ipoh, Malaysia. The ideal candidate should focus on personal capability building and operational compliance while managing customer needs effectively.

Responsibilities

• Develop and implement a customer contact plan for product launches.
• Act as the first point of contact for customer queries and complaints.
• Use presentations to clarify customer needs and evaluate interest.
• Identify potential customers through referrals and trade shows.
• Propose products that meet customer needs and invite purchases.
• Enter CRM data after each customer contact for effective retention.
• Collaborate with colleagues to build strong customer relationships.
• Ensure compliance with policies and regulatory codes.
• Use performance management systems for personal and team performance.
• Participate in training to improve performance and capabilities.

Job description

Job Responsibilities

• Customer Relationship Management / Account Management Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Customer Relationship Development / Prospecting Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Customer Needs Clarification Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Sell Customer Propositions Identify the products or services that best meet the customer’s stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Customer Relationship Management (CRM) Data Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Promoting Customer Focus Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Operational Compliance Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Performance Management Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.