Service Readiness and Network Development Manager, ASEAN

ZF Friedrichshafen AG; Petaling Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading mobility solutions provider in Petaling Jaya is seeking a Service Readiness and Network Development Manager for ASEAN. This role involves implementing service readiness processes, assessing service capabilities, and developing dealer networks. Candidates should have at least 10 years of experience in construction equipment or automotive aftermarkets and be fluent in English. Join us to shape the future of mobility in a supportive, team-oriented environment.

Benefits

Global development opportunities

Flexible working environment

Team-oriented and supportive culture

Qualifications

• At least 10 years of related working experience in construction equipment or automotive aftermarket.
• Fluent in English, both written and verbal.

Responsibilities

• Implement Service Readiness Order process.
• Assess service capabilities and develop plans to close gaps.
• Execute OEMs field warranty and service cases.
• Develop dealer network and competence development planning.
• Plan and execute technical training programs.

Skills

Excellent communication skills

Independent and self-motivated

Familiarity with construction equipment

Strong drive for results

Job description

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Service Readiness and Network Development Manager, ASEAN

Country/Region: MY

Location:Petaling Jaya, 10, MY, 47810

Req ID 82280|Petaling Jaya, Malaysia,ZF Sales and Service (Malaysia) Sdn. Bhd.

About the Team

We are looking for a new colleague in Service Team of Division Aftermarket at our location in Petaling Jaya, Malaysia.

What you can look forward to as a Service Readiness and Network Development Manager, ASEAN:

• Implement Service Readiness Order process
• Assess and analyze the service capabilities of different countries in the territory, identify the gaps, and develop the plan to close the gap
• Execute and follow up OEMs field warranty and service cases and service concept
• Development of Dealers (Service partner), including setting capability goals, implement development plans, planning dealer network coverage footprint, etc.
• Competence development planning and execution for both external partners and internal stake holders
• Plan and execute industrial product & technical training program, monitor feedback and continuously optimization
• ZF system/portal content maintenance for service partner and pro-academy

Your Profile as a Service Readiness and Network Development Manager, ASEAN:

• At least 10 years of related working experience in construction equipment, engine or automotive aftermarket.
• Familiar with construction equipment, engine or related automotive industrial products.
• Excellent communication skills across internal and external stakeholders
• Independent, self-motivated, initiative, strong drive for results.
• Fluent English, written and verbal

Why you should choose ZF?

• Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment.
• Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all.
• Find Inspiration: Develop yourself in a team-oriented and supportive environment at ZF. Take on international challenges, be inspired by your colleagues and shape the future with us.

Be part of our ZF team as Service Readiness and Network Development Manager, ASEAN and apply now!

Contact

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.