Service Quality Analyst: Drive ITIL Excellence & Insights

Singtel Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A major telecommunications technology provider in Kuala Lumpur is seeking a Service Quality Analyst (SQA) to oversee service delivery, ensuring quality and efficiency. The ideal candidate will manage reporting, performance monitoring, and continuous improvement initiatives. Applicants should have a degree in IT or related fields and relevant experience. This role offers opportunities for career growth and development.

Qualifications

• A Degree in Computer Science / IT or equivalent.
• A minimum of 2-3 years’ experience in the IT Industry or managing IT Service Delivery.
• Knowledge and hands-on experience in ServiceNow and PowerBI.

Responsibilities

• Oversee day-to-day operations and ensure efficient service delivery.
• Prepare and present reports on service quality metrics.
• Monitor performance and identify areas for improvement.

Skills

Degree in Computer Science / IT or equivalent

2-3 years’ experience in the IT Industry

Knowledge of ServiceNow and PowerBI

Operational experience with ITIL practices

Proficient in MS Office Suite

Education

Degree in Computer Science / IT

Tools

ServiceNow

PowerBI

MS Office Suite

Job description

A major telecommunications technology provider in Kuala Lumpur is seeking a Service Quality Analyst (SQA) to oversee service delivery, ensuring quality and efficiency. The ideal candidate will manage reporting, performance monitoring, and continuous improvement initiatives. Applicants should have a degree in IT or related fields and relevant experience. This role offers opportunities for career growth and development.