Service Operations Lead – Field & Quality Assurance

Rentokil Initial; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading pest management company in Shah Alam is seeking a dedicated individual to manage service staff and ensure quality service delivery. Responsibilities include planning schedules, training staff, and conducting quality assurance checks. The ideal candidate will have a diploma, strong communication skills, and the ability to manage a team effectively. This role offers an attractive salary package with comprehensive benefits.

Benefits

Attractive base salary and contractual bonus

Comprehensive Insurance Plans

Dental & Optical Coverage

Additional Retirement Benefits

Staff Purchase Plans

Qualifications

• Proven track record in managing staff.
• Willing to travel to client places.
• Possess a valid driving license.

Responsibilities

• Plan and manage service schedules.
• Train service staff to improve service quality.
• Conduct quality assurance checks.
• Prepare reports on team performance.

Skills

Interpersonal skills

Communication

Team management

Problem-solving

Computer skills

Education

Diploma in related discipline

Job description

A leading pest management company in Shah Alam is seeking a dedicated individual to manage service staff and ensure quality service delivery. Responsibilities include planning schedules, training staff, and conducting quality assurance checks. The ideal candidate will have a diploma, strong communication skills, and the ability to manage a team effectively. This role offers an attractive salary package with comprehensive benefits.