Service & Operations Executive - Inanam

Alliance Bank Malaysia Berhad; West Coast Division; On-site; MYR 36,000 - 50,000; Full time

Job summary

A banking institution in Malaysia is looking for a proactive individual to handle transactions and assist in managing the daily operations of the branch. Responsibilities include ensuring quality service delivery, managing cash holdings, and supporting customer service efforts. Ideal candidates would be adept at multitasking and maintaining service quality standards in a dynamic banking environment.

Qualifications

• Responsible for managing daily branch cash holdings and ensuring service quality standards.
• Assist in customer service management and handle enquiries and complaints.

Responsibilities

• Process and handle day-to-day transactions at the branch.
• Manage balancing and loading of Self-Service-Terminals.
• Support the Service & Operations Manager in branch business growth.

Job description

• Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Responsible as Relief Teller / Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
• Responsible as relief in absent of Service & Operations Manager (SOM).
• Assist the SOM in the management of the branch customer service including in ensuring the meeting of the branch customer queue time as per the Bank approved service level agreement (SLA), handling and supporting first line resolution of enquires as well as complaints.
• Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
• Co-custodian for the bank Self Service Terminals (SST), i.e. ATM/CDM/CRM (perform cash replenishment, unloading cash, clearing of cash jammed in the terminals etc / Collect cheques from CES).
• Issue or activate Debit/ATM card in Host
• Issue cheque book in Host
• Perform EOD balancing on security items ie. Cashier Order/Debit/ATM card.
• Perform Host data maintenance i.e input Customer Payment Stop instruction.
• Back room functions like trade ops window, banker’s acceptance (only for branches with Trade Window)
• Acted as the checker for various reports, financial documents such as cashier order, demand drafts etc and financial transactions performed by other tellers including validation on the various vouchers where applicable.