Service Manager/After-sales Manager (EV/luxury car/automotive)

Talent Trader Group Pte Ltd; Sarawak; On-site; MYR 60,000 - 80,000; Full time

Job summary

An automotive services company in Malaysia is seeking a Service Manager/After-sales Manager to oversee workshop operations. The role involves leading a team, ensuring service quality, and achieving KPIs. Candidates should have a diploma or degree in a relevant field and extensive experience in automotive aftersales management. Strong leadership and communication skills are vital for this position.

Qualifications

• Extensive experience in managing an automotive/EV/luxury car aftersales or service workshop.
• Proven leadership and team management abilities.
• Excellent organizational and administrative capabilities.

Responsibilities

• Lead branch team to achieve set targets and KPIs.
• Organize daily workshop activities for efficient service.
• Monitor performance of service personnel to ensure standards.

Skills

Leadership

Interpersonal Communication

Organizational Skills

Microsoft Office

Education

Diploma or Degree in Automotive Engineering or Business Management

Tools

Dealership Management Systems

Job description

Service Manager/After-sales Manager (EV/luxury car/automotive)

Job Summary: Responsible for overseeing the daily operations of the service workshop, ensuring optimal productivity, service quality, and customer satisfaction. The role involves managing staff performance, maintaining operational standards, and achieving business targets.

Key Responsibilities:

Lead the branch team to achieve or exceed set targets and key performance indicators (KPIs).

Organize and coordinate daily workshop activities, ensuring efficient work distribution among service staff.

Monitor and evaluate the performance of all service personnel to ensure high-quality workmanship and service standards.

Conduct regular operational briefings with the service team to streamline workflow and enhance efficiency.

Handle customer issues and resolve complex or escalated complaints promptly and professionally.

Maintain a high standard of customer satisfaction and uphold a positive company image.

Ensure the service premises are maintained in a clean, organized, and safe condition in accordance with 5S standards.

Ensure the team adheres to warranty, policy, and procedural guidelines set by principals and management.

Oversee and support administrative functions related to workshop and branch operations.

Manage overall branch operations and undertake ad‑hoc tasks or projects assigned by senior management.

Job Requirements:

Education: Diploma or Degree in Automotive Engineering, Business Management, or a related field.

Experience: Extensive experience in managing an automotive/EV/luxury car aftersales or service workshop, preferably within an authorized dealership environment.

Skills:

Strong leadership and team management abilities.

Excellent interpersonal and communication skills for effective engagement with staff and customers.

Good organizational and administrative capabilities.

Proficient in Microsoft Office and dealership management systems.

Other Requirements: Willingness to travel interstate for business purposes when required.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume.

EA License No.: 13C6305

Registration No.: R1874608 (LEE JIA HOU)

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