Service Manager

AI Futuretech Sdn Bhd; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive solutions provider in Kuala Selangor is seeking an experienced Service Manager. You will be responsible for overseeing the operations of the automotive workshop, ensuring high customer satisfaction, and managing departmental profitability. The ideal candidate has a minimum of 5 years of experience and strong leadership skills. If you're passionate about driving success and improving service efficiency, apply to join our dynamic team.

Qualifications

• Minimum 5 years of experience as a service manager or in a similar supervisory role in the automotive industry.
• Strong technical knowledge and understanding of automotive repair and maintenance procedures.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Supervise and coordinate the work of the service technicians to ensure timely and high-quality vehicle repairs.
• Manage the service department's budget and inventory of parts and supplies.
• Liaise with customers to understand their needs and provide updates on the status of their vehicles.

Skills

Team leadership

Technical knowledge of automotive repair

Problem-solving

Customer service skills

Education

Relevant qualifications or certifications in the automotive field

Job description

AI Futuretech Sdn Bhd – Kuala Selangor, Selangor

We are seeking for an experienced Service Manager to join our dynamic team at AI Futuretech Sdn Bhd (Jaecoo Puncak Alam). As a Service Manager, you will be responsible for managing the smooth operation of our automotive workshop, maintaining high standards of customer satisfaction, and driving profitability.

What you'll be doing

• Supervise and coordinate the work of the service technicians to ensure timely and high-quality vehicle repairs
• Manage the service department's budget and inventory of parts and supplies
• Liaise with customers to understand their needs and provide updates on the status of their vehicles
• Develop and implement strategies to improve the efficiency and productivity of the service department
• Ensure compliance with all relevant automotive industry regulations and safety protocols
• Provide training and mentorship to service technicians to continually develop their skills
• Collaborate with the sales and parts teams to deliver a seamless customer experience
• Lead, motivate, and develop a team of skilled technicians by providing guidance, training, and performance management

What we're looking for

• Minimum 5 years of experience as a service manager or in a similar supervisory role in the automotive industry
• Strong technical knowledge and understanding of automotive repair and maintenance procedures
• Excellent problem-solving and decision-making skills
• Proven ability to lead and motivate a team of technicians
• Excellent communication and customer service skills
• Relevant qualifications or certifications in the automotive field

About us

AI Futuretech Sdn Bhd is a leading provider of innovative automotive solutions, using the latest technologies to enhance the driving experience. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry. Join our dynamic team and be a part of our exciting journey as we continue to push the boundaries of what's possible in the automotive world.

Apply now to become our Service Manager and contribute to the success of our company.