Service Leader/ Executive - Learning & Development

Shangri-La Hotels (Malaysia) Berhad; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned hotel group in Penang is looking for a dynamic Service Leader / Executive for Learning & Development. Responsibilities include managing training activities and maintaining records. The ideal candidate holds a relevant diploma or degree, has interpersonal skills, and is fluent in English. This role is key in fostering a learning culture within the hotel.

Qualifications

• Fluency in English and any local language required.
• Experience conducting training and audit checks.
• Able to work independently and collaboratively.

Responsibilities

• Maintain accurate training records.
• Publish monthly training calendar.
• Respond to training requests and conduct follow-ups.

Skills

Detail-oriented

Interpersonal skills

Leadership

Adaptability

Education

Diploma or Degree in Human Resource Management

Certified in Train the Trainer or relevant courses

Job description

Service Leader / Executive - Learning & Development

Shangri-La Golden Sands is a 4‑star hotel catering to families with child‑friendly facilities. We are looking for an energetic, vibrant and multi‑skilled individual who can meet the ever‑changing challenges and contribute to the success of the hotel.

Responsibilities

• Maintain accurate and up‑to‑date records of all training activities and training records.
• Publish a monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Head of Department on a regular basis.
• Ensure all requests for training by employees are responded to in a timely manner and follow‑up is conducted where appropriate.
• Ability to create a learning environment and assist all other HR related activities and programs.

Qualifications

• Diploma or Degree with specialization in Human Resource Management or any related discipline preferred.
• Certified in Train the Trainer or relevant courses.
• Fluency in English (any local language also required).
• Detail‑oriented, creative, and capable of driving and leading change.
• Good interpersonal skills and people‑management skills.
• Experience conducting training and audit checks.
• Adaptable and responsive in a fast‑paced work environment.
• Able to work independently and as a team player.

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