Service Executive

Endress+Hauser Group; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading engineering company in Shah Alam is seeking a Service Executive to enhance customer satisfaction and operational efficiency. The role involves scheduling, order processing, and coordinating with internal teams and customers. Candidates should possess a degree in Business Administration and have 1 to 3 years of relevant experience. Strong communication, organization skills, and proficiency in Salesforce and SAP are essential. Join a friendly work environment focused on your growth.

Benefits

Comprehensive group insurance coverage

Supportive working environment

Training and further education opportunities

Qualifications

• 1 to 3 years of relevant working experience.
• Knowledge of Salesforce and SAP is an advantage.
• Able to multitask and adapt to changing priorities.

Responsibilities

• Provide support to Service Division in scheduling and order processing.
• Coordinate with internal teams and customers.
• Prepare purchase orders and manage travel for service engineers.

Skills

Excellent communication and coordination skills

Highly organized and detail-focused

Proactive and a team player

Strong analytical and problem-solving skills

Good command of spoken and written English and Bahasa

Education

Degree or Diploma in Business Administration or equivalent

Tools

Salesforce (SFDC)

SAP

MS Office

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our over 17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a Service Executive to join our entity. At Endress+Hauser, Service Executive plays a key role in ensuring customer satisfaction and operational efficiency by focusing on service-based solutions rather than just product delivery and contributing to the company’s mission of sustainable growth through smart instrumentation and automation.

What is the role about?

To provide support to Service Division in scheduling, order processing, delivery and invoicing, manpower planning, procurement, and administrative support.

Which tasks will you perform?

You Will

• Manpower planning and job scheduling.
• Prepare, monitor, and update daily/weekly/monthly schedules to ensure smooth workflow and timely completion of activities.
• Coordinate with internal teams and external partners to align plans, resolve scheduling conflicts and ensure optimal resource use.
• Identify potential bottlenecks or delays early and propose corrective actions.
• Support supervisors and managers in planning and operational coordination.
• Track task progress, manpower and material readiness through Salesforce, SAP and other internal systems.
• Responsible for travel management for service engineers, such as flight bookings and hotel bookings.
• Liaise with customers to arrange safety inductions and confirm the service appointment.
• Coordinate between departments and the team to ensure smooth operations and effective communication.
• Work closely with Authorized Service Provider (ASP) and third-party vendors.
• Prepare purchase orders to be submitted to ASP for assigned services.
• Coordinate customer training.
• Document submission through designated customer portal.
• Purchase spare parts, consumables, and tools in SAP.
• Process warranty orders for replacement.
• Main backup for Senior Service Executive on daily tasks.
• Coordinate department meetings.
• Responsible for Sabah Work Permit Application.
• Other duties assigned by superior from time to time.

What do we expect from you?

You

• Degree or Diploma in Business Administration or equivalent.
• 1 to 3 years of relevant working experience.
• Knowledge of the Salesforce (SFDC) and SAP System will be an added advantage.
• Computer Literacy with MS Office.
• Excellent communication and coordination skills across multiple departments.
• Highly organized, detail-focused, and able to work under tight deadlines.
• Proactive reliable, and a team player with a positive attitude.
• Able to multitask and adapt to changing priorities effectively.
• Strong analytical and problem-solving skills.
• Good command of spoken and written English and Bahasa.
• Good Customer Relation Management (CRM).
• Commercial minded.
• Adaptability.
• Attention to details.
• Able to work independently.

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision.
• We offer a supportive and friendly working environment where your growth matters.
• We offer comprehensive group insurance coverage, and a culture that values your well-being and success.
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.

How do you apply?

To apply we kindly ask you to upload your documents on our career page.

Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.