Service Excellence Manager

Danone Asia & Service Delivery Centre, Kuala Lumpur; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Job summary

A multinational company in Malaysia is seeking an experienced project manager to oversee project objectives and enhance efficiency through continuous improvements. Ideal candidates will have a bachelor's degree, at least 5 years of experience in project management within large enterprises, and a preference for Lean Six Sigma and PMP certifications. The role demands strong communication skills and a commitment to driving efficiency in project delivery.

Qualifications

• Minimum of 5 years of project management experience in large enterprises.
• Experience in end-to-end process design.
• Good command of English is essential.

Responsibilities

• Coordinate project objectives and validate business cases.
• Lead project implementation according to timelines.
• Drive continuous improvement initiatives and monitor KPIs.

Skills

Project management

Lean Six Sigma

Data analysis

Cross-functional coordination

Communication

Education

Bachelor's degree in Mathematics, Computer Science, Finance, Business, Engineering or IT

Job description

Main Responsibilities

• Collect yearly project requirement and project prioritization with specify service line;
• Coordinate the project objective and business case validation with service line key users before project kick off
• Co-lead project implement with service line and key users according to project objective and project timeline
• Postmortem analysis and productivity tracking of project delivery
• Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
• Capex rolling forecast and control

Continuous Improvement

• Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
• Collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines
• Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
• Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow/ Green Belt program.
• Monitoring and tracking delivery of value-add projects and efficiency projects.

About You

• Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT
• At least 5 years project management experience in large enterprise/multi-national companies
• End to end process design experience.
• Project experience with Data, BI or reporting function
• Preferably with Lean six sigma certificate (Green Belt above)
• Preferably with PMP certification
• Good command in both speaking and written English