Service Excellence Manager

UNAVAILABLE; Kuala Lumpur; On-site; MYR 100,000 - 120,000; Full time

Job summary

A multinational company in Kuala Lumpur is seeking an experienced Project Manager to lead continuous improvement initiatives and enhance operational efficiency. The ideal candidate has over 5 years of project management experience, preferably with a Lean Six Sigma certification. Responsibilities include coordinating project objectives, promoting a continuous improvement mindset, and ensuring project delivery aligns with KPIs.

Qualifications

• 5+ years project management experience in large enterprise/multi-national companies.
• End-to-end process design experience.
• Good command in both speaking and written English.

Responsibilities

• Coordinate project objectives and validate business cases.
• Promote continuous improvement initiatives within the organization.
• Monitor project delivery against KPIs.

Skills

Project management

Continuous improvement

Data analysis

Lean Six Sigma

Business process design

Education

Bachelor degree in Mathematics, Computer Science, Finance, Business, Engineering or IT

Job description

Short Intro and About the Job

Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization that delivering unparalleled services experiences across China, North Asia & Oceania (CNAO) and India-South East Asia (ISEA) geographies with the mission to be the BEST IN CLASS by enhancing the experience at every touchpoint, driven by our dedication to quality and innovation to our valued Danoners, customers and suppliers.

This newly established role aims to foster innovation and seamless technology integration. To enhance operational efficiency and service delivery within DBS Asia Service Lines by leading continuous improvement initiatives and deploying IT enabler tools.

MAIN RESPONSIBILITIES

PROJECT MANAGEMENT

• Collect yearly project requirement and project prioritization with specify service line;
• Coordinate the project objective and business case validation with service line key users before project kick off
• Co-lead project implement with service line and key users according to project objective and project timeline
• Postmortem analysis and productivity tracking of project delivery
• Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
• Capex rolling forecast and control

CONTINOUS IMPROVEMENT

• Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
• Collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines
• Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
• Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow/ Green Belt program.
• Monitoring and tracking delivery of value-add projects and efficiency projects.

About You

• Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT
• At least 5 years project management experience in large enterprise/multi-national companies
• End to end process design experience.
• Project experience with Data, BI or reporting function
• Preferably with Lean six sigma certificate (Green Belt above)
• •Preferably with PMP certification
• Good command in both speaking and written English

About Us, We offer and What\'s next

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.Join the winning team, thrive with us!Hit the 'Apply' button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.