Service Excellence Manager

ACCA Careers; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading financial services firm in Kuala Lumpur is seeking an experienced Project Manager. Key responsibilities include managing project requirements, coordinating project objectives, and driving continuous improvement initiatives. Candidates should have at least 5 years of project management experience and relevant qualifications such as Lean Six Sigma and a bachelor's degree in a related field. Proficiency in English is necessary.

Qualifications

• Minimum 5 years of project management experience in large enterprises or multi-national companies.
• Experience with Data, BI, or reporting functions.
• Lean Six Sigma certification (Green Belt or above) preferred.

Responsibilities

• Collect yearly project requirements and prioritize projects with service line.
• Coordinate project objectives and conduct business case validation.
• Co-lead project implementation according to objectives and timelines.
• Perform postmortem analysis and track project delivery productivity.

Skills

Project management

End-to-end process design

Data and BI experience

Lean Six Sigma knowledge

Education

Bachelor degree in Mathematics, Computer Science, Finance, Business, Engineering or IT

Job description

Main Responsibilities

PROJECT MANAGEMENT

• Collect yearly project requirement and project prioritization with specify service line;
• Coordinate the project objective and business case validation with service line key users before project kick off
• Co-lead project implement with service line and key users according to project objective and project timeline
• Postmortem analysis and productivity tracking of project delivery
• Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
• Capex rolling forecast and control

CONTINOUS IMPROVEMENT

• Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.
• Collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines
• Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line
• Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow/ Green Belt program.
• Monitoring and tracking delivery of value-add projects and efficiency projects.

About You

• Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT
• At least 5 years project management experience in large enterprise/multi-national companies
• End to end process design experience.
• Project experience with Data, BI or reporting function
• Preferably with Lean six sigma certificate (Green Belt above)
• Preferably with PMP certification
• Good command in both speaking and written English