Service Engineer (Machine Tools)

eXecSearch; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading MNC specializing in industrial manufacturing is seeking a candidate for a service role in Penang, Malaysia. The position involves servicing and repairing products while resolving customer issues and providing technical support. Ideal candidates will have a diploma in engineering, 2 years of related experience, and strong problem-solving abilities. The role requires proficiency in English and a willingness to travel within Asia or Germany. Benefits include a 5-day work week, bonuses, and comprehensive insurance packages.

Benefits

5 days work week

13th month salary

Performance bonus

Dental aid

Hospitalization & Surgical Life Insurance

Personal Accident Insurance

Qualifications

• Diploma or Degree in Mechanical/Mechatronics/Electrical Engineering or relevant discipline.
• 2 years’ experience in a similar environment is an advantage.
• Good command of spoken and written English; knowledge of German is a plus.

Responsibilities

• Responsible for servicing work on products and systems.
• Resolve servicing issues and identify spare parts.
• Provide service training and develop training documents.

Skills

Problem solving

Team player

Technical English

Knowledge of German

MS Office proficiency

Education

Diploma/Degree in Mechanical/Mechatronics/Electrical Engineering

Tools

QuickFlow

TruControl

Job description

Responsible for the services work on products as well as systems within the organization and possible support overseas clients

Resolving servicing issues, identify spare parts, carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.)

Carry out preventive servicing in accordance to servicing list

Identify needed spare parts, confirm and arrange on order with customers.

Provide interim solutions with in-house service and management as well as discuss with customer. Ensure documentation on service application done.

Implement documentation on introduction and installation feedback in accordance to quality management.

Provide service training for customers and keep internal in-house service informed, develop training documents

Advise customers on necessary repair points and keep servicing check list updated

Perform rebuilding and retrofitting as well as carry out service updates and data protections.

Consult customers concerning technical innovations

Encourage improvements and document technical weak spots in additional report

Investigate the efficiency when carrying out the production assistance with client

Requirements

Diploma/Degree in Mechanical/Mechatronics/Electrical Engineering or relevant discipline or equivalent.

Preferably with 2 years’ experience in similar environment/related field will be an added advantage and preferable with some experience in MNC

Able to work independently and good problem solving skill

Team player with optimistic, persistent attitude, able to work under pressure and time constraints

Experience in using MS Office (Word, Excel, PowerPoint, Outlook, IT) and other Windows Based programming tools (QuickFlow; TruControl)

Good command both spoken and written English. Knowledge of German language an added advantage

Flexible to travel (inside Asia or Germany)

Successful candidate will be offered the following:

• 5 days work week

Attractive staff fringe benefit including 13th months salary, performance bonus, dental aid, Hospitalization & Surgical Life Insurance, Personal Accident & etc

Company Background

The client is a world’s leading MNC specialised in machine tools and lasers for industrial manufacturing.