Service Engineer - JB, Malaysia

Convergint Asia Pacific; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global systems integrator is looking for a skilled technician in Johor Bahru to provide comprehensive services for security systems. The role involves troubleshooting, system maintenance, and client relationship management. Candidates should possess a minimum diploma in a relevant engineering field and experience in security systems, particularly with Access Control or CCTV. Strong communication skills are essential for success in this position.

Qualifications

• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network, and database.
• Ability to work under pressure.
• Strong self-learning ability, work independently.
• Required to stand-by for night jobs (Rotational basis).

Responsibilities

• Collaborate with the Customer Service Representative to resolve client's security system issues.
• Deliver maintenance services including routine preventative maintenance and troubleshooting.
• Create detailed system diagrams using AutoCAD software.
• Build strong client partnerships to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.

Skills

Customer-orientation

Strong analytical skill

Problem-solving ability

Excellent communication skills

Interpersonal skills

Education

Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering

Tools

AutoCAD

Job description

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control or CCTV is a must.
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure.
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently.
• Customer-orientation.
• Excellent communication and interpersonal skills.
• Required to stand-by for night jobs (Rotational basis)

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.