Service Engineer

Smardt; Puchong; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading HVAC company located in Malaysia seeks a qualified Service Engineer to oversee daily operations and lead a technical team. This role involves managing HVAC equipment, troubleshooting issues, and ensuring customer satisfaction by providing effective solutions. The ideal candidate should possess strong leadership skills and have experience managing technical operations. Opportunities for mentorship and continuous improvement are integral to this position.

Qualifications

• Experience in managing daily operations and leading a technical team.
• Ability to troubleshoot and resolve HVAC-related issues.
• Strong communication skills to handle customer inquiries effectively.

Responsibilities

• Lead the technical team for daily operations.
• Manage and perform daily job duties for HVAC equipment.
• Attend to customer inquiries and provide solutions.

Skills

Team leadership

Troubleshooting

Customer service

Technical analysis

Job description

The Service Engineer is a team leader who will lead the techs for the day-to-day operation as directed by the Service Manager.

1. Monitor / Manage / Perform any necessary daily job duties for Smardt Chillers, BMS and/or other HVAC equipment.
2. Breakdown Attendance & Service Callouts (Troubleshooting)
3. Testing and Commissioning
4. Attend to any customer enquiries and complaints: recommend prompt effective solutions to technical problems.
5. Support client with system operation and recommend for continuous improvement.
6. Schedule Planning, Preparation and Presentation of the technical analysis reports to customers.
7. Liaise with customers to resolve / arrange maintenance related works.
8. Arrange, Coordinate and Supervise with vendors / contractors.
9. Take initiative to Lead, Assist and Mentor juniors.
10. Ensure all works carried out in accordance with the specified quality and EHS standards.
11. Any other duties deemed necessary and assigned by the Manager.