Service Engineer

Danfoss GmbH; Petaling Jaya; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A global engineering company is seeking a Service Engineer in Petaling Jaya to provide technical support across the Asia-Pacific region. This role involves supporting the regional competence center, ensuring successful outcomes in service delivery, and maintaining strong relationships with stakeholders. Candidates should have a Bachelor’s degree in engineering and at least 3 years of relevant experience. The position requires travel and a strong technical background in Danfoss Drives.

Benefits

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Qualifications

• 3+ years of relevant working experience in technical support.
• Willingness to travel across Asia-Pacific region for hands-on support.
• Ability to build relationships and trust across teams.

Responsibilities

• Support the regional competence center and maintain KPIs.
• Provide field service technical support to countries within APR.
• Plan and prioritize technical support requests.

Skills

Customer service mindset

Technical know-how of Danfoss Drives

Strong communication skills in English

Troubleshooting skills

Collaboration in cross-functional teams

Education

Bachelor’s degree in electrical / mechatronics / automation engineering

Job description

The Impact You'll Make

Danfoss is looking for a Service Engineer who will be responsible for supporting the Danfoss Drives regional competence center to provide high level technical support remotely or on the field, where required. The competence center is the interface between the global product teams and local technical support teams (across the Asia‑Pacific region) to respond to technical questions regarding Danfoss Drive products and applications. The role accelerates development of service capabilities in the Asia‑Pacific region (APR) for Danfoss and Danfoss’ service channels which helps us to differentiate from our competition.

To succeed in this position, you need to be customer, service and solution minded. It will also be important to have a high level of technical know‑how of Danfoss Drives and applications.

What You’ll Be Doing

• Support the regional competence center and maintain the required KPIs for response to technical cases
• Provide field service technical support to countries within APR, if necessary
• Plan and prioritize technical support requests
• Ensure the successful outcome of service together with all internal and external stakeholders
• Establish and maintain a good business relationship with all relevant stakeholders
• Continuous development of technical know‑how, new technology trends, new products and product features

What We're Looking For

• Bachelor’s degree / polytechnic graduate in electrical / mechatronics / automation engineering
• 3 or more years of relevant working experience
• High technical knowledge and troubleshooting skills on drive products and applications
• Willingness to travel across APR to provide hands‑on technical support
• Ability to build relationships and trust across product and technical support teams in different countries
• Strong verbal and written communication skills in English
• Experience in working for matrix management, cross‑functional collaboration

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work‑life balance. Your wellbeing matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty good.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off‑ and on‑highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district‑energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family‑owned, employing more than 39,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.