Service Engineer

Carrier; Kuala Lumpur; On-site; MYR 50,000 - 78,000; Full time

Job summary

Carrier is seeking a skilled HVAC service professional in Kuala Lumpur to perform routine and preventive maintenance on chillers under service agreements. You will troubleshoot mechanical, electrical, and control issues, supervise repairs, and generate detailed service reports for performance monitoring.

Ideal candidates have hands-on chiller experience, knowledge of various chiller types, and the ability to work independently or lead on-site technicians.

Qualifications

• Hands-on experience in chiller servicing, commissioning, troubleshooting or repair.
• Knowledge of centrifugal, screw or water-cooled chiller systems.
• Experience reading electrical/control drawings and interpreting operating parameters.

Responsibilities

• Perform routine servicing and preventive maintenance of HVAC equipment under Service Agreements.
• Troubleshoot mechanical, electrical, controls and operational issues; provide technical recommendations.
• Coordinate with customers, contractors and internal teams for service activities.
• Prepare technical and service reports and maintain equipment performance records.
• Ensure compliance with EH&S policies on customer sites.

Skills

Chiller servicing

Troubleshooting

HVAC systems

Electrical drawings

BMS/IoT

Reporting & documentation

Team leadership

Job description

Key Responsibilities

• Perform routine servicing and preventive maintenance of HVAC equipment, mainly chillers, under Service Agreements.
• Troubleshoot mechanical, electrical, controls, and operational issues and provide appropriate technical recommendations.
• Execute and supervise repair, commissioning, and service activities.
• Attend customer complaints, investigate issues, and provide effective solutions.
• Support after-sales service sales by identifying repair, replacement, upgrade, and maintenance opportunities.
• Attend technical meetings with customers, consultants, and contractors.
• Prepare JHA, Method Statements, work permits, safety documentation, and other jobsite requirements.
• Coordinate with customers, contractors, technicians, and internal teams for smooth execution of service activities.
• Manage and forecast spare parts requirements for repair and maintenance works.
• Connect and monitor chillers through the Carrier Smart Service Platform and prepare equipment performance reports.
• Prepare technical reports, service reports, commissioning/start-up reports, and monthly chiller performance reports.
• Conduct technical and product training for customers, contractors, and in-house technicians.
• Liaise with factory technical teams and follow up on technical issues, service bulletins, and product-related matters.
• Support the Service Manager in daily operational and technical activities.
• Ensure compliance with company EH&S policies and customer site safety requirements.

Preferred Skills & Experience

• Hands-on experience in chiller servicing, commissioning, troubleshooting, or repair.
• Knowledge of centrifugal, screw, or water-cooled chiller systems.
• Experience in reading electrical/control drawings and interpreting equipment operating parameters.
• Familiarity with BMS, IoT/remote monitoring, or smart service platforms is an advantage.
• Experience working in data centres, industrial facilities, commercial buildings, or large-scale HVAC projects is highly desirable.
• Strong report-writing, coordination, and project execution skills.
• Ability to work independently as well as lead and support technicians on site.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.