Service Engineer

Carrier Climate Solutions Transportation; Kampung Baru Tanah Hitam Chemor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading climate solution company is seeking a Service Engineer to cover the Johor region. The role involves after-sales service, customer relationship management, and technical training. Candidates should possess a bachelor's degree in Mechanical, Electrical, or Mechatronics, along with strong customer service skills and experience within the HVAC field. The company offers competitive benefits and a supportive work environment.

Benefits

Medical and health insurance

Attractive allowances (mobile/transportation/petrol card)

Professional development opportunities

Buddy system for training

Qualifications

• 3+ years of experience in service line.
• Understanding of HVAC and air conditioning, preferably from data centre background.

Responsibilities

• Handle after-sales service market sales and achieve service sales targets.
• Attend technical meetings and provide solutions.
• Review forecast spare parts for repair work with Service Manager.
• Connect chillers to the Carrier Smart Service Platform.
• Prepare technical/chiller startup reports for customers.
• Conduct chiller introduction and technical training for customers.
• Attend to customers’ complaints promptly.
• Assist the Service Manager in operation-related matters.
• Carry out EH&S responsibilities and job site inspection.
• Maintain effective communications with customers.
• Analyze and interpret test information to resolve problems.

Skills

Customer service skills

Innovative thinking

Technical report preparation

Education

Bachelor’s degree in Mechanical, Electrical & Electronic, or Mechatronics

Job description

Role: Service Engineer

Location: Taman Molek, Johor

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.

About The Role

As the Service Engineer for Carrier, you’ll be covering Johor region in servicing our clients. You will be supported by a team of technicians and you are required to champion the customer relationship and engagement process.

Key Responsibilities

As a Service Engineer, you’ll be responsible:

• To handle after‑sales service market sales and achieve service sales targets set by the company for the southern region.
• To attend technical meetings at the customer site and provide solutions.
• To review the forecast spare parts for repair work with Service Manager.
• To connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
• To prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports for customers.
• To conduct chiller introduction and technical training for customers/ contractors and in‑house technicians.
• To attend to customers’ complaints & provide prompt service to meet customer satisfaction.
• To assist the Service Manager in handling operation‑related matters.
• Carry out EH&S responsibilities and job site inspection as required.
• Maintains effective communications with customers and field team members to better understand support requirements.
• Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.
• Develops diverse product knowledge and may perform diagnostic procedures.
• Analyzes and interprets test information to resolve design/system related problems.

Requirements

We are looking for people who are innovative. If this is you, get in touch.

As a Minimum You Must Have

• A bachelor’s degree in Mechanical, Electrical & Electronic, Mechatronics or equivalent
• Min 3 years of experience in service line
• Has good customer service skills
• Has understanding on air conditioning within HVAC field; preferably from data centre background

Benefits

• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary
• Have peace of mind and body with our medical and health insurance benefits
• Attractive allowances (mobile/transportation/petrol card) where its applicable subjective to job profiles
• Drive forward your career through professional development opportunities
• Great organization culture
• Buddy system to assist in on‑the‑job training

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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