Service Desk Analyst

PPG; Shah Alam; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational company in Shah Alam is seeking a Helpdesk Representative for their Global IT organization. This fully remote role focuses on supporting customers through technical assistance and problem resolution. The ideal candidate will have a Bachelor’s degree in Information Science and a passion for developing their IT career within a 24x7x365 service desk environment.

Benefits

Competitive salary

Continuous learning opportunities

Work-life balance

Qualifications

• Bachelor’s degree in Information Science or related disciplines to Information Technology is preferred.
• Willingness to work in a 24x7x365 environment.
• Ability to succeed in the Service Desk role while engaging interest to develop into other roles.

Responsibilities

• Identify, research and resolve technical problems.
• Handle incoming telephone calls, online chats and emails for technical support.
• Document, track and monitor problems to ensure timely resolution for customers.

Skills

Fluent English

Problem-solving

Technical troubleshooting

Education

Bachelor’s degree in Information Science or related disciplines

Job description

The Service Desk Development program focuses on bringing ambitious, career‑focused individuals into the Global IT organization with the primary goal of developing future IT leaders. The program allows new hires to work with all of PPG’s employees as part of our 24x7x365 Service Desk. New hires will utilize ITIL best‑practice methodologies for Incident, Problem, and Knowledge Center support to provide customers with IT service support. This is a fully work‑from‑home position with the option to work out of a Regional Technology Center office on an as‑needed basis. Candidates must be able to fluently speak and write in English.

The Helpdesk Representative Will

• Identify, research and resolve technical problems
• Handle incoming telephone calls, online chats and emails for technical support
• Document, track and monitor problems to ensure timely resolution for customers
• Participants will be able to rely on instructions and pre‑established guidelines to help users and will receive on‑the‑job training, yearly corporate training, and individualized training to help you grow personally and professionally.

Qualifications

• Bachelor’s degree in Information Science or related disciplines to Information Technology is preferred
• Willingness to work in a 24x7x365 environment
• Willingness to learn PPG’s IT environment
• Ability to succeed in the Service Desk role while engaging interest to develop into other roles

About Us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than any other company. To learn more, visit www.ppg.com and follow @PPG on Twitter.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience, training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.