Service Delivery Manager (Software Development)

Hiredly X; Petaling Jaya; On-site; MYR 111,600 - 200,880; Full time

Job summary

Hiredly X in Malaysia is seeking a Service Delivery Lead to drive full project lifecycle execution—from gathering requirements to defining scope and ensuring timely, quality delivery.

You will establish processes and SLAs, act as the main escalation point for critical incidents, coordinate resolution, and own service delivery performance with a focus on customer satisfaction and continuous improvement.

Responsibilities

• Lead full project lifecycle execution—understand requirements, define scope, and ensure timely, quality delivery.
• Establish and maintain processes, methodologies, and SLAs to ensure consistent service excellence.
• Act as the main escalation point for critical incidents; coordinate resolution teams and drive post-incident reviews.
• Own service delivery performance, customer satisfaction, and continuous improvement initiatives.
• Prepare regular reports on service KPIs, incident upd...

Job description

• Lead full project lifecycle execution—understand requirements, define scope, and ensure timely, quality delivery.
• Establish and maintain processes, methodologies, and SLAs to ensure consistent service excellence.
• Act as the main escalation point for critical incidents; coordinate resolution teams and drive post-incident reviews.
• Own service delivery performance, customer satisfaction, and continuous improvement initiatives.
• Prepare regular reports on service KPIs, incident upd...