Service Delivery Coordinator, Financial Solutions

AmerisourceBergen; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global healthcare solutions provider is seeking a Service Delivery Coordinator for Financial Solutions in Petaling Jaya, Malaysia. The role involves coordinating service execution across regions, managing financial requests, and supporting stakeholders like sales and legal teams. A Bachelor’s degree in relevant fields and 5 years of experience in import operations is required. Strong presentation and communication skills are essential, along with analytical and problem-solving abilities. This position offers the chance to contribute to healthcare solutions on a global scale.

Responsibilities

• Coordinate Financial Solutions service execution at a global level.
• Process Financial Solutions service requests.
• Support key stakeholders with internal guidelines.
• Control and update all Financial Solutions service requests.
• Partner with finance to ensure correct billing.
• Generate and review monthly reports.
• Manage demand and prioritize activities for revenue growth.
• Assist in developing the service across regions.
• Create training materials and lead training sessions.
• Maintain internal databases for the service.

Skills

Import operational processes

Presentation skills

Written and verbal communication

Analytical skills

Strategic thinking

Customer service orientation

Problem-solving skills

Adaptability

Data management

Logistics knowledge

Education

Bachelor’s degree in business administration, logistics, supply chain, healthcare, finance or economics

Tools

Word

Excel

PowerPoint

Job description

Service Delivery Coordinator, Financial Solutions

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Summary: This role will be responsible to coordinate the Financial Solutions service execution at a global level. Main responsibility is to work cross-functionally and cross-regionally involving required Regions, Functions and Cencora business units – to manage Financial Solutions end-to-end process. Financial Solutions include Importer of Record (IoR), Exporter of Record (EoR), Enhanced liability among other solutions.

Responsibilities:

• Responsible for processing Financial Solutions service requests such as Request for Information, Request for Proposal and Request for Quotation.
• Support key stakeholders (sales, legal, customer service, operations, depots, billing among others) with Financial Solutions’ internal guidelines, requirements and processes.
• Support sales and legal teams with Financial Solutions’ (Indemnity) Agreements.
• Control, maintain and update all Financial Solutions service requests, Indemnity Agreements, and rates in the corresponding Financial Solutions’ Service Request Smartsheet.
• Partner with finance and billing teams to ensure Financial Solutions’ services are billed correctly and on time.
• Generate and review Financial Solutions’ monthly reports to verify fee types, quantity of inbound shipments, customers, clinical trial protocols and ensure accurate billing to customers with no revenue leakage.
• Manage Financial Solutions’ demand and prioritize pipeline activities to drive revenue growth.
• Assist the Senior Manager – Financial Solutions in developing the service and expanding it to other regions and countries.
• Provide assistance in creating and updating Global SOPs and country-specific Work Instructions.
• Provide support in developing training materials for the service and lead training sessions as needed.
• Create, maintain and update an internal Master Database for the service per commodity/region/country (Northern, Central, and Eastern Europe / Europe, the Middle East and Africa / Northam / Latin America / Asia Pacific).
• Keep the Financial Solutions SharePoint and Mailbox organized and up to date.

Reports Directly To:

Senior Manager – Financial Solutions.

Qualification:

• Bachelor’s degree in business administration, logistics, supply chain, healthcare, finance or economics.

Requirements:

• Have 5 years of experience in import operational processes with a strong understanding of import regulations, import requirements and customs compliance. Experience in global logistics or supply chain management.
• Excellent presentation skills and strong written and verbal communication skills.
• Excellent Word, Excel, PowerPoint and data management skills.
• Demonstrated analytical and problem‑solving skills.
• Strategic thinking skills: able to generate ideas and opportunities and turn them into successful results.
• Strong customer‑service orientation.
• Able to adapt to change.
• Ability to handle unexpected problems under pressure.
• Fluent in English.
• Experience in pharmaceutical supply chain operations.
• Proficiency in managing clinical trial supply and logistics is highly desirable but not required.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

World Courier (Malaysia) Sdn Bhd

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.